Client Service Executive - Global Private Banking

HSBC; Singapore; On-site; SGD 60,000 - 80,000; Full time

Benefits offered by this job

Professional development opportunities

Inclusive and diverse work environment

Job summary

A leading global bank in Singapore is seeking a Client Service Executive for their Global Private Banking division. The role involves providing exceptional client service, managing compliance with the Know Your Customer Program, and assisting clients with their private banking needs. Ideal candidates will have a strong background in private banking and excellent interpersonal skills, and will be part of a dynamic team committed to high standards of client care.

Qualifications

• Experience in private banking or similar client servicing role.
• Understanding of services and products offered in private banking.
• Strong communication and organizational skills are essential.

Responsibilities

• Attend to client enquiries and requests with excellence.
• Manage the HSBC Know Your Customer Program compliance.
• Build and maintain positive relationships internally and externally.

Skills

Experience in private banking as a client service executive

Good understanding of private banking services and products

Credit skills and experience

Excellent communication skills

Analytical skills

Organizational skills

Planning skills

Team player

Job description

GCB 5

Some careers have more impact than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

International Wealth and Premier Banking (IWPB) provides a leading premium proposition through Premier Banking and, together with our Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance. HSBC Private Banking helps high net worth and ultra-high net worth clients manage, grow, and preserve their wealth for generations to come. Our network of global experts helps clients access investment opportunities around the world, plan for future with wealth and succession planning, manage their portfolio with tailored solutions, and find the right support for their philanthropy.

We are currently seeking a high calibre professional to join our team as a Client Service Executive - Global Private Banking.

In this role you will:

• Maintain the highest standard of excellence in client service by attending to client enquiries and requests
• Explain operational matters to clients. Develop client's awareness, understanding and ability to comply with our operational requirements
• Prompt and appropriate action taken to address client feedback and complaints
• Manage the HSBC Know Your Customer Program and ensure that all client service related activities are fully in compliance with the processes and procedures contained in it
• Provide support to the Offshore Representative Offices. Receive, manage and log faxed transaction instruction from Representatives. Answer calls from Representatives and clients and provide guidance
• Build and maintain positive and productive working relationships internally and externally
• Ensure that any data input is dealt with in a timely manner and in correct and consistent format
• Adhere to the selling process and sales quality requirements. Achieve compliance with all Group Standards, manuals and guidelines
• Ensure that all credit applications meet deadlines

To be successful you will need:

• Experience in private banking as a client service executive or similar background in client servicing
• Good understanding of private banking services and products
• Credit skills and experience, focusing on High Net Worth Individuals or Business Banking
• Excellent communication, analytical, organizational and planning skills
• Team player with drive for success and achievement

The chosen candidate for this role will be required to undergo enhanced vetting. Subject to local laws, this will require the individual to satisfactorily pass a series of additional checks as part of the recruitment process and on an ongoing basis, if appointed to the role. HSBC Group reserves its position with regards to any steps which it may take in relation to any material adverse findings which arise either when the checks are originally completed, and/or if relevant, on an ongoing basis.

Opening up a world of opportunity www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.

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