Client Service Executive, Diagnostic Imaging Suite

Farrer Park Hospital; Singapore; On-site; SGD 3,200 - 4,200; Full time

Job summary

Farrer Park Hospital in Singapore is seeking an organized Front Desk/Patient Service Administrator to support registration, admission, billing and payment collection, and patient feedback liaison.

You will perform patient registration with required documents, provide financial counseling, handle daily charges and deposits, liaise with departments, and assist with ad-hoc projects; a diploma and 2 years of clinical experience are preferred.

Qualifications

• Diploma in any discipline.
• 5.5 days work week.
• At least 2 years of clinical experience preferably in diagnostic and interventional cardiac procedures.
• Relevant experience in the hospitality or healthcare industry preferred.
• Pleasant personality with passion for service excellence.
• Good interpersonal and communication skills.

Responsibilities

• Provide frontline patient service including registration, admission, billing and payment collection and liaison for patient feedback/complaints.
• Perform patient registration meticulously with relevant admission documentations.
• Provide financial counseling and collect deposits from patients/next of kin upon admission.
• Administer daily charges and proactively follow up on required deposit top ups.
• Liaise with departments for service recovery or investigations as needed.
• Prepare bills and review with patients/next of kin upon discharge and collect payment.
• Monthly procurement of stationery and pantry items.
• Handle ad-hoc assignments or projects as tasked.

Skills

Interpersonal communication

Customer service

Education

Diploma in any discipline

Job description

Responsibilities

• You will be responsible for providing administrative support of all front line patient service duties; registration, admission, billing & payment collection and liaisons for patient feedback/complaints.
• Perform patient registration meticulously with relevant admission documentations.
• Provide financial counseling, collection of deposits from patients/next of kin upon admission.
• Administer accurately daily charges incurred by patients and proactively follow up with next of kin/patients on any required deposit top ups.
• Perform patient visitation to ensure remarkable service has been rendered; to liaise with various departments, if any service recovery/investigation(s) is needed to be performed.
• Prepare bill, present and go through bill with next of kin/patient upon patient discharge and collect payment.
• Perform monthly procurement of stationery/pantry items.
• Handle any other ad-hoc assignments/projects as tasked.

Requirements

• Diploma in any discipline.
• 5.5 days work week
• At least 2 years of clinical experience preferably in diagnostic and interventional cardiac procedures.
• Relevant experience in the hospitality or healthcare industry preferred.
• Pleasant personality with passion for service excellence.
• Good interpersonal and communication skills