Client Service Ambassador

Porcelain Pte Ltd; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A luxury skincare brand in Singapore is seeking a Client Service Ambassador to provide a premium service experience, assist customers across various channels, and build lasting relationships. Candidates should have a professional certification and experience in luxury retail or hospitality. Proficiency in English and Mandarin is essential. This role promises a collaborative working environment and opportunities for growth.

Qualifications

• At least a professional certification holder in any specialization.
• Prior experience in beauty, service, hospitality, and luxury retail preferred.
• Well-groomed and presentable.

Responsibilities

• Attend to customers professionally across all touchpoints.
• Respond promptly and clearly to customer queries.
• Deliver a premium service experience.

Skills

Proficient in English

Proficient in Mandarin

Strong communication skills

Interpersonal skills

Education

Professional certification in any specialization

Tools

MS Office Applications (Word/Excel/PowerPoint)

Job description

Overview

A Client Service Ambassador (CSA) is the face of our brand and plays a key role in building lasting relationships with every client. The CSA ensures a warm and premium service experience while understanding client needs and offering thoughtful recommendations on Porcelains' range of products and treatments. While the role is centered around service, CSAs are also expected to support the customer journey, including when opportunities to guide a purchase arise, so that the client experience is seamless from start to end.

Responsibilities

• Attend to customers professionally across all touchpoints in-store, phone, email, or appointment channels
• Respond promptly and clearly to customer queries and service needs
• Deliver a premium service experience and represent Porcelains standards in-store
• Maintain and update client interactions in the CRM system
• Offer service insights, skincare tips, and product knowledge that support client goals
• Build rapport and meaningful connections with clients to encourage return visits and trust
• Recommend solutions in a sincere and helpful manner
• Take ownership in resolving client issues and service recovery where needed
• Work closely with the team (therapists, managers, etc.) to ensure overall customer satisfaction
• Support basic retail operations: POS handling, store opening/closing, payment terminal use
• Uphold outlet cleanliness, tidiness, and stock accuracy
• Participate actively in team training and product knowledge sharing
• Follow through with after-sales actions and client check-ins when relevant

Requirements

• At least a professional certification holder in any specialization
• Prior experience in beauty, service, hospitality, and luxury retail preferred
• Proficient in English & Mandarin (both written/spoken)
• Well-groomed and presentable
• Digitally proficient in MS Office Applications (Word/Excel/PowerPoint)
• Strong communication and interpersonal skills