Client Relationship Manager - Retail, Consumer Goods, Manufacturing and...

Cognizant; Singapore; On-site; SGD 180,000 - 280,000; Full time

Job summary

Cognizant Singapore is seeking a Client Relationship Manager to drive growth across Retail, Consumer Goods, Manufacturing and Logistics sectors. You will act as the business owner for assigned accounts, overseeing P&L, strategy, and long-term value delivery while collaborating with delivery teams and vendors.

The role requires strong business acumen, leadership presence, and a proven ability to win deals in a complex, matrixed environment.

Qualifications

• 10+ years of experience in account management, consulting or business development within IT services.
• Proven track record managing global/local clients and growing revenue.
• Strong knowledge of Retail, Consumer Goods, Manufacturing or Logistics sectors an advantage.
• Experience selling AI-enabled or digital transformation solutions is a plus.

Responsibilities

• Serve as primary client liaison, trusted advisor to CXOs and key stakeholders.
• Own and manage account P&L, business planning, and budgeting.
• Drive pipeline, mining, renewal, and growth opportunities for the account portfolio.
• Lead commercial negotiations and define winning terms across engagements.
• Coordinate with delivery teams and vendors to minimize risk and ensure goals.
• Provide thought leadership on AI Builder capabilities as growth lever for the account.

Skills

Account management

Business development

Sales negotiations

Stakeholder management

Leadership

Global clients

Job description

Client Relationship Manager - Retail, Consumer Goods, Manufacturing and...

Cognizant engineers modern businesses to improve everyday life. As a leading AI Builder and technology services provider, we help our clients modernize technology, reimagine processes, and transform experiences so they can stay ahead in an accelerating world of change. Our associates work at the intersection of deep industry expertise and advanced AI capability to deliver outcomes that matter.

As a Client Relationship Manager within the Products & Resources practice, you will be a key contributor to growing business and managing customers across Cognizant's Singapore market.

• Support the Client Partner and act as business owner for assigned accounts, managing the day-to-day activities and profitability of the portfolio.
• Proactively identify new and expansion opportunities and extend existing agreements.
• Partner with delivery teams to maximize renewal business, optimize the resource mix, and navigate scope changes to ensure client expectations are met.
• Establish a positive client experience through managed delivery excellence.
• This is a highly visible role offering challenging, high-growth opportunities. It calls for strong business acumen, leadership presence, and a self-motivated, results-oriented approach.

Key Responsibilities

• Serve as the primary management contact and client liaison, operating as a trusted advisor to CXOs and other key stakeholders.
• Own and manage the account's P&L, business planning, and budgeting.
• Drive account mining and penetration strategies, and actively manage the pipeline for growth and development of the account portfolio.
• Lead negotiation of commercial terms across engagements.
• Manage client expectations, provide regular updates to senior management, and participate in steering and governance review meetings.
• Partner with the delivery team and third-party vendors to minimize project risk and ensure project goals are met.
• Provide thought leadership and innovation in managing strategic customers, positioning Cognizant's AI Builder capabilities as part of the account's growth agenda.

Performance Measures

• Account revenue growth, profitability (P&L), and total contract value (TCV) against plan.
• Pipeline health and conversion for account mining, renewal, and expansion opportunities.
• Client satisfaction and relationship health (CSAT / NPS) across key stakeholders.
• Delivery risk management and resolution, measured through steering committee and governance outcomes.
• Timely, accurate business planning, budgeting, and reporting to senior management.

Candidate Profile

Experience

• 10+ years of experience in account management, domain consulting, and business development within the IT services industry, with a proven track record managing global and local clients. IT services sales and delivery experience is a core requirement of this role and is not interchangeable with general account or program management background.
• Seasoned business development professional with a strong record of managing, retaining, and growing client business.
• Strong knowledge of the ASEAN market across both technology and business segments.
• Experience in Retail, Consumer Goods, Manufacturing, and Logistics sectors will be a beneficial asset.
• Experience and knowledge of current digital and AI-led innovations, with a track record of selling transformational solutions as part of an AI Builder proposition.
• Experience operating in an onsite / offshore delivery model will be advantageous.

Skills & Attributes

• Strategic thinker who is confident, plans ahead, and stays the course.
• Proven track record of improving business performance and winning deals.
• Experience navigating a large, multi-dimensional matrix organization.
• Ability to work effectively with multicultural and geographically distributed teams.
• Collaborative team player, able to lead and align different teams toward a common goal.
• Strong negotiation, communication, and facilitation skills.
• High diligence and sound work ethics.