Client-Facing ITSM & Digital Transformation Consultant

RICKSOFT SINGAPORE PTE. LTD.

Singapore

On-site

SGD 60,000 - 90,000

Full time

10 days ago

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Job summary

Ricksoft Singapore PTE. LTD. is seeking a client-focused Technical Consultant (Junior to Mid-level) to blend software development with business analysis and ITSM expertise.

You will work on Jira integrations, SQL reporting, and workflow automation, engaging directly with customers to translate processes into practical technical solutions. This role suits a software developer seeking customer exposure or a business analyst with hands-on technical capabilities, potentially involving Jira,

Qualifications

Experience with Jira/Jira Service Management or ServiceNow.
Understanding ITSM practices and processes.
Ability to translate business needs into technical solutions.
Strong English written and spoken communication.

Responsibilities

Engage customers to understand business processes and requirements.
Translate requirements into functional and technical specifications.
Develop and maintain integrations, reports, and workflow automations.
Create SQL queries and operational reports.
Configure and support Jira, Jira Service Management or similar platforms.
Coordinate with customers and internal teams to ensure delivery.
Provide solution demonstrations and user training where needed.
Prepare technical documentation and user guides.

Skills

Business analysis

Software development

Jira/JSM

ServiceNow

ITSM

Tools

Jira

Jira Service Management

ServiceNow

SQL

REST API

Job description

Ricksoft Singapore PTE. LTD. is seeking a client-focused Technical Consultant (Junior to Mid-level) to blend software development with business analysis and ITSM expertise.

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