Client Experience & Operations Specialist

LOUIS VUITTON (SINGAPORE) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Louis Vuitton Singapore is seeking a Client Advisor (Operations) to secure back of house efficiency and deliver the Louis Vuitton Promise. You will ensure smooth operations so the store team can spend more time with Clients.

The role covers stock management, after sales services, and everyday duties to integrate with the team, optimize traffic matching, build product knowledge, and uphold brand grooming standards.

Qualifications

• Prior work experience in retail, hospitality or service-related industry would be a plus.
• Excellent communication skills and pleasant disposition are essential.
• Strong enthusiasm to learn with a passion for Louis Vuitton products and fashion.
• Adaptable and able to work with a client-centric mindset and initiative.

Responsibilities

• Stock Management: maintain stock inventory in good condition and organize stock rooms; manage deliveries and replenishment; ensure products on the sales floor meet client demand.
• After Sales Services: treat after-sales as client relationship opportunities; handle repair requests and follow-up; address quality issues.
• General Duties: integrate with store team, support client advisors to optimize traffic and match operations to clients' needs; develop brand/product knowledge and uphold grooming and brand standards.

Skills

Excellent communication

Client-centric

Adaptable

Fast learner

Empathy

Job description

Louis Vuitton Singapore is seeking a Client Advisor (Operations) to secure back of house efficiency and deliver the Louis Vuitton Promise. You will ensure smooth operations so the store team can spend more time with Clients.

The role covers stock management, after sales services, and everyday duties to integrate with the team, optimize traffic matching, build product knowledge, and uphold brand grooming standards.