Client Experience Ambassador (Luxury Jewellery Brand)

Luxury Careers Pte Ltd; Singapore; On-site; SGD 42,000 - 66,000; Full time

Job summary

Luxury Careers Pte Ltd is seeking a Luxury Client Experience Ambassador in Singapore. You will be the first point of contact for clients, ensuring a polished, warm and personalised experience throughout their salon visit.

You will guide clients through exhibition spaces, sharing heritage and craftsmanship while maintaining confidentiality and a high standard of discretion. Responsibilities include welcoming clients, supporting private appointments, coordinating events, and assisting with salon

Qualifications

• Experience in luxury retail, hospitality or high-end customer service.
• Excellent communication and interpersonal skills.
• Well-presented and confident in luxury environments.

Responsibilities

• Welcome and warmly receive clients, ensuring a personalised and seamless experience.
• Guide clients through the salon areas and share brand heritage information.
• Support in preparing and delivering client presentations and private appointments.
• Coordinate and execute events and activities at the salon with high standards.
• Work with fellow ambassadors to ensure smooth floor coverage and service.
• Assist with day-to-day salon operations, including administrative duties.
• Maintain discretion and professionalism with VIP clients and confidentiality.

Skills

Luxury retail

Hospitality

Excellent communication

Interpersonal skills

Discretion with VIP clients

Organisation

Job description

As a Luxury Client Experience Ambassador, you will play an important role in creating a warm, personalised and exceptional experience for every client visiting the luxury salon.

You will be one of the first points of contact for clients, welcoming them to the salon and providing a polished and engaging experience throughout their visit.

Key Responsibilities

• Welcome and warmly receive clients, ensuring a personalised and seamless experience throughout their visit.
• Guide clients through the different areas of the salon, including the exhibition space, and share relevant information on the brand's heritage, craftsmanship and creations.
• Support the Salon Manager and Client Experience Manager in preparing and delivering client presentations, private appointments and special client experiences.
• Assist with the coordination and execution of events and activities held at the salon, ensuring all details are well organised and delivered to a high standard.
• Work closely with fellow Client Experience Ambassadors to ensure smooth floor coverage and consistent client service.
• Support day-to-day salon operations, including administrative and back-office duties where required.
• Maintain a high level of discretion and professionalism when interacting with VIP and high-profile clients.
• Adhere to confidentiality, security, client privacy and operational guidelines at all times.
• Represent the organisation professionally and consistently deliver a high standard of client experience.

The Ideal Candidate

• Experience in luxury retail, hospitality, premium hotels, airlines, concierge, client relations or other high-end customer-facing environments.
• Strong passion for delivering exceptional client experiences and hospitality.
• Excellent communication and interpersonal skills, with the ability to engage confidently with clients from diverse backgrounds and cultures.
• Well-presented, polished and confident in a luxury environment.
• Naturally warm, attentive and service-oriented, with a strong eye for detail.
• Comfortable interacting with VIP clients and handling sensitive or confidential information with discretion.
• Organised, reliable and able to manage multiple tasks in a fast-paced, client-focused environment.
• An interest in luxury, jewellery, fashion, art, culture or heritage would be an advantage.