Client Communications Specialist

SINGAPORE LIFE LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

Singlife is seeking a Customer Service Associate to manage customer and intermediary inquiries via email, letters and calls, ensuring high-quality, timely responses in line with our standards.

You will work within our Correspondence Team to support first‑contact resolution, document cases in Salesforce, and escalate complex issues to the Team Lead when appropriate. A degree or diploma and strong English skills are required.

Qualifications

• Experience in customer service, correspondence handling, or insurance operations.
• Good command of English, both oral and written.
• Proficient computer skills and familiarity with MS Office.
• Degree or Diploma required; HI/M5/M8/M9 certificates advantageous.

Responsibilities

• Handle customer and intermediary interactions via emails, letters, and outbound calls.
• Provide quality responses in line with Singlife tone of voice and SOPs.
• Ensure first-contact resolution through accurate case handling and timely follow-up.
• Document cases in Salesforce and support audit trails and SLA adherence.
• Escalate complex or non‑routine issues to the Team Lead when needed.

Skills

Customer service

Salesforce

Email handling

Communication

Problem solving

Time management

Education

Degree/Diploma

Tools

Salesforce

Job description

Singlife is seeking a Customer Service Associate to manage customer and intermediary inquiries via email, letters and calls, ensuring high-quality, timely responses in line with our standards.

You will work within our Correspondence Team to support first‑contact resolution, document cases in Salesforce, and escalate complex issues to the Team Lead when appropriate. A degree or diploma and strong English skills are required.