Claims & Scheme Support Officer

V-ELEGANT PTE. LTD.; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

V-ELEGANT PTE. LTD. is seeking a Claims & Scheme Support Officer in Singapore to verify bills and claims, administer schemes, handle public enquiries, process appeals, and manage related administrative tasks.

The role requires at least 2 years of experience, strong attention to detail, and proficient use of MS Word, Excel, and Outlook. You will interact with suppliers, partners, and members of the public in a professional manner.

Qualifications

• Minimum 2 years of relevant experience in claim verification, scheme administration or related admin work.
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Responsibilities

• Verify bills and claims against records for accuracy and completeness.
• Review supporting documents and conduct sampling checks as required.

Skills

Attention to detail

Communication skills

Stakeholder management

Data handling

Administrative support

Education

GCE A-Level with at least 3 passes

Diploma or recognised equivalent qualification

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Designation: Claims & Scheme Support Officer

Experience: Minimum 2 years of relevant experience
Location: Singapore
Working Hours: Monday to Thursday: 8:30 AM - 6:00 PM & Friday: 8:30 AM - 5:30 PM

Job Summary

We are looking for a Claims & Scheme Support Officer to support bill and claim verification, scheme administration, public enquiries, appeals processing and related administrative activities.

Key Responsibilities

• Verify bills and claims against system records for accuracy and completeness.
• Review supporting documents and conduct sampling checks where required.
• Follow up with suppliers and partners regarding missing information or supporting documents.
• Handle enquiries from members of the public and external stakeholders.
• Support appeals processing by reviewing relevant information and preparing appeal assessments.
• Process changes and updates relating to approved assistance scheme applicants.
• Maintain accurate hardcopy and electronic records.
• Track claims, applications and processing status using Microsoft Excel or relevant systems.
• Support data analysis, reporting and other administrative activities.
• Provide ad hoc operational and outreach support when required.

Requirements

• GCE 'A' Level with at least 3 passes, Diploma or recognised equivalent qualification.
• Minimum 2 years of relevant experience in any of the following:

1. Bill/Claim Verification
2. Appeal Reviews
3. Enquiry Handling
4. Data Management
5. Administration / Customer Service

• Intermediate proficiency in Microsoft Word, Excel and Outlook.
• Good attention to detail and numerical accuracy.
• Good communication and stakeholder-handling skills.
• Professional and courteous manner when dealing with members of the public and external stakeholders.