Claims Assessor (2 yrs Contract)

Prudential plc; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

Prudential plc in Singapore seeks a Life & Health Claims Assessor to review, assess, and approve shield claims within set service timelines. The role collaborates with multiple stakeholders to ensure accurate, policy-compliant outputs.

The candidate should have 2 years of Life & Health claims assessment experience, be fluent in English, and hold biology and life sciences credentials. Certifications such as OMA/FLMI are preferred for professional growth.

Qualifications

• Strong command of English, both spoken and written.
• Familiarity with human anatomy, common diseases and disease management.

Responsibilities

• Review, assess and approve shield claims within service turnaround time.
• Attend to claims investigations, service recovery and enquiries.
• Attend to medical clarification with hospitals and clinics.
• Participate in projects assigned by supervisor.
• Provide quality customer service including handling inquiries and complaints.

Skills

English proficiency

Anatomy & disease knowledge

Education

Biology & Life Sciences degree

OMA / FLMI certification

Job description

Job Profile Summary:

In this role, you will review, assess and approve shield claims within service turnaround time. As part of this dynamic role, you will report to Team Lead, PruShield Claims and work closely with various stakeholders to ensure that the output is accurate and compliant to internal policy and regulatory requirements.

Job Description:

• Review, assess and approve shield claims within service turnaround time. Ensure the output is accurate and compliant to internal policy and regulatory requirements.
• Attend to claims investigations, service recovery and enquiry
• Attend to medical clarification with hospitals and clinics
• Involve in projects assigned by supervisor
• Provides quality customer service including interacting with customers, answering customer enquiries and effectively handling customer complaints

Who we are looking for:

Competencies & Personal Traits

• Strong command of the English language (spoken and written)
• Familiarity with human anatomy, general diseases and disease management

Requirements:

• 2 years of experience as a Life & Health claims assessor
• OMA, FLMI (Fellow, Life Management Institute)
• Degree holder of biology & life sciences discipline