-NEW- Shield Claims Assessor (Financial Services)

AMBITION GROUP SINGAPORE PTE. LTD.; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

AMBITION GROUP SINGAPORE PTE. LTD. is seeking a claims associate to review, assess and approve Shield claims within set turnaround times while ensuring policy and regulatory compliance.

The role involves investigating claims, liaising with hospitals for clarifications and documentation, and delivering professional customer service handling enquiries and complaints. You will collaborate with internal and external stakeholders to ensure efficient and accurate claims processing, and undertake

Qualifications

• Diploma in a related discipline.
• Minimum 3 years of relevant experience.
• Available to start immediately or on short notice.

Responsibilities

• Review, assess and approve Shield claims within service turnaround times, ensuring accuracy and compliance with internal policies and regulatory requirements.
• Conduct claims investigations, manage service recovery cases and address claims-related enquiries.
• Liaise with hospitals and clinics to obtain medical clarifications and supporting documentation.
• Provide quality customer service by responding to enquiries and resolving customer complaints professionally.
• Collaborate with internal and external stakeholders to ensure efficient and accurate claims processing.
• Adhoc tasks and projects as assigned

Skills

Claims processing

Customer service

Investigations

Stakeholder mgmt

Education

Diploma

Job description

Job Responsibilities:

• Review, assess and approve Shield claims within stipulated service turnaround times, ensuring accuracy and compliance with internal policies and regulatory requirements.
• Conduct claims investigations, manage service recovery cases and address claims-related enquiries.
• Liaise with hospitals and clinics to obtain medical clarifications and supporting documentation.
• Provide quality customer service by responding to enquiries and resolving customer complaints professionally.
• Collaborate with internal and external stakeholders to ensure efficient and accurate claims processing.
• Adhoc tasks and projects as assigned

Job Requirements

• Minimum Diploma in a related discipline
• Minimum 3 year of relevant experience would be an added advantage
• Able to start immediately or within short notice