China Enterprise Customer Success Leader

Stripe, Inc.; Singapore; On-site; SGD 306,000 - 460,000; Full time

Benefits offered by this job

Equity

Bonus/Commissions

Retirement plans

Health benefits

Wellness stipends

Job summary

Stripe, Inc. in Singapore is seeking a Manager to lead a team of Customer Success Managers serving the China region. You will guide strategy, coach staff, and drive revenue growth while partnering with executives at enterprise customers.

The role requires 12+ years in customer success or related fields with 3–5 years in people management, fluent English and Mandarin, and a track record of scaling high-growth teams at an Internet/software company. Office-based with flexible in-office expectations.

Qualifications

• 12+ years of customer success management or account management or sales experience.
• 3–5 years of people management experience.
• Ability to hire, train, and coach a high-performance CS team.
• Excellent written and verbal English and Mandarin.

Responsibilities

• Recruit, train, and lead a team of Customer Success Managers.
• Drive an engagement model focused on high growth China-region accounts.
• Develop long-term vision and strategy for the team and track key metrics.
• Be accountable for revenue growth, day-to-day operations, and scaling the team.
• Coach and mentor the team in consultative and solution-based CS and sales skills.
• Collaborate cross-functionally to tailor Stripe solutions to client needs.
• Inspire development and promote career growth for direct reports.
• Travel to China to build relationships with users.

Skills

Customer success management

People management

Strategic account planning

Mandarin

English proficiency

Job description

Stripe, Inc. in Singapore is seeking a Manager to lead a team of Customer Success Managers serving the China region. You will guide strategy, coach staff, and drive revenue growth while partnering with executives at enterprise customers.

The role requires 12+ years in customer success or related fields with 3–5 years in people management, fluent English and Mandarin, and a track record of scaling high-growth teams at an Internet/software company. Office-based with flexible in-office expectations.