Chief Process Excellence & Productivity Leader

Standard Chartered Bank; Singapore; On-site; SGD 250,000 - 420,000; Full time

Job summary

Standard Chartered Bank is seeking a Head of Process Excellence & Productivity for WRB, with roles spanning Singapore and Hong Kong. This senior position leads cross-functional teams to drive end-to-end process simplification, digitisation and efficiency across the franchise, aligning with governance and strategic priorities.

The candidate will drive productivity at scale, manage the BE portfolio, and coordinate workforce planning with HR and Finance, fostering continuous improvement and value

Qualifications

• 15+ years of experience within banking, financial services, consulting or transformation environments.
• Proven track record leading large-scale productivity, efficiency and operating model transformation programmes.
• Deep expertise in process excellence, portfolio governance, workforce optimisation and value realisation.
• Strong commercial acumen with demonstrated ability to deliver material financial and productivity outcomes.
• Experience managing complex, cross-functional portfolios and supporting investment governance within delegated authority.
• Strong analytical, strategic thinking and executive communication capabilities.
• Ability to influence senior stakeholders and lead through complexity and change.
• Experience leveraging technology, automation, AI and digital capabilities to transform business performance.

Responsibilities

• Lead end-to-end process excellence, productivity and digitisation initiatives to enhance client experience and scalable growth.
• Coordinate governance of the Business Efficiency portfolio under WRB QPR with analysis and resource allocation
• Maintain benefits tracking, reporting and value realisation frameworks for BE initiatives
• Drive workforce planning with HR, Finance and business leaders to align demand and supply
• Embed Lean, Six Sigma, Design Thinking and continuous improvement across WRB and partner ecosystems.

Skills

Enterprise Transformation Leadership

Process Excellence & Continuous Impro…

Operating Model Design

Portfolio & Investment Governance

Strategic Workforce Planning

Job description

Standard Chartered Bank is seeking a Head of Process Excellence & Productivity for WRB, with roles spanning Singapore and Hong Kong. This senior position leads cross-functional teams to drive end-to-end process simplification, digitisation and efficiency across the franchise, aligning with governance and strategic priorities.

The candidate will drive productivity at scale, manage the BE portfolio, and coordinate workforce planning with HR and Finance, fostering continuous improvement and value