Head of Process Excellence & Productivity — Flexible

Standard Chartered Singapore; Singapore; Hybrid; SGD 200,000 - 320,000; Full time

Benefits offered by this job

Flexible working options

Unmind wellbeing platform

Employee Assistance Programme

Annual leave and holidays

Job summary

Standard Chartered Singapore is seeking a Head of Process Excellence & Productivity (WRB) to drive end-to-end process simplification, standardisation and digitisation across WRB. You will lead a team focused on sustaining productivity improvements, workforce planning and governance for the Business Efficiency portfolio.

The role requires 15+ years in banking or transformation settings, with a track record of large-scale programmes and strategic stakeholder influence.

Qualifications

• 15+ years of experience within banking, financial services, consulting or transformation environments.
• Proven track record leading large-scale productivity, efficiency and operating model transformation programmes.
• Deep expertise in process excellence, portfolio governance, workforce optimisation and value realisation.
• Strong commercial acumen with demonstrated ability to deliver material financial and productivity outcomes.
• Experience managing complex, cross-functional portfolios and supporting investment governance within delegated authority.
• Strong analytical, strategic thinking and executive communication capabilities.
• Ability to influence senior stakeholders and lead through complexity and change.
• Experience leveraging technology, automation, AI and digital capabilities to transform business performance.

Responsibilities

• Lead WRB's productivity agenda, delivering sustainable improvements in cost efficiency, workforce productivity and organisational effectiveness.
• Identify, prioritise and scale productivity opportunities through automation, digitisation, AI adoption, workforce redesign and operating model optimisation.
• Ensure productivity benefits are measurable, sustainable and reflected in financial and workforce plans.
• Drive workforce productivity, capacity management, benchmarking and resource optimisation across WRB.
• Define and oversee benefits tracking, value capture and value realisation frameworks for transformation initiatives under the Business Efficiency portfolio.
• Drive transparency, accountability and evidence-based decision making across WRB.

Skills

Enterprise Transformation Leadership

Process Excellence & Continuous Improv

Operating Model Design

Portfolio & Investment Governance

Strategic Workforce Planning

Financial & Commercial Acumen

Job description

Standard Chartered Singapore is seeking a Head of Process Excellence & Productivity (WRB) to drive end-to-end process simplification, standardisation and digitisation across WRB. You will lead a team focused on sustaining productivity improvements, workforce planning and governance for the Business Efficiency portfolio.

The role requires 15+ years in banking or transformation settings, with a track record of large-scale programmes and strategic stakeholder influence.