CHEF

COFFEE & TEA 118 PTE. LTD.; Singapore; Presencial; SGD 70 000 - 100 000; Tempo integral

Resumo da oferta

COFFEE & TEA 118 PTE. LTD. is seeking an experienced operations leader in Singapore to manage the entire business, ensure top-notch customer service, and develop loyalty programs.

You will plan and update company policies, shape marketing strategy, respond to customer inquiries, and organize shifts while guiding staff performance and training. The role focuses on achieving productive operations and a positive work environment.

Responsabilidades

• Manage and oversee the entire operation
• Deliver superior customer services and ensure customer satisfaction
• Plan and develop customer loyalty programs
• Plan new and update existing company policy
• Develop the overall marketing strategy
• Respond efficiently to customer questions and complaints
• Organize and supervise shifts
• Manage and lead staff (including hiring new employees)
• Training and evaluate staff performance
• Forecast requirements and maintain inventory
• Manage supplies (including costs control and minimizing wastage)
• Nurture a positive working environment for all employees
• Monitor operations, implement innovative strategies to improve productivity and sales

Descrição da oferta de emprego

Roles &Responsibilities

• Manage and oversee the entire operation
• Deliver superior customer services andensure customer satisfaction
• Plan and develop customer loyaltyprograms
• Plan new and update existing companypolicy
• Develop the overall marketing strategy
• Respond efficiently to customer questionsand complaints
• Organize and supervise shifts
• Manage and lead staff (including hiringnew employees)
• Training and evaluate staff performance
• Forecast requirements and maintaininventory
• Manage supplies (including costs controland minimizing wastage)
• Nurture a positive working environmentfor all employees
• Monitor operations, implement innovativestrategies to improve productivity and sales