Change Management Internship - OCBC

OCBC (Singapore); Singapore; On-site; SGD 20,000 - 27,000; Full time

Benefits offered by this job

Flexible benefits

Professional development opportunities

Job summary

OCBC Bank Singapore is offering an internship in Business Management / First Line of Defence Support & Programs. You will work on automation, AI adoption, and project management initiatives to enhance efficiency and governance within Global Markets.

You will develop VBA-based tools, automate tasks with Copilot, and support process improvements across multiple projects. The role focuses on hands-on learning in automation, stakeholder coordination, and business transformation, with

Qualifications

• Open to learning and feedback.
• Strong interest in automation, digital transformation, and process improvement.
• Proficient in Visual Basic for Applications (VBA).
• Familiarity with Microsoft Copilot, AI tools, or prompt engineering concepts.

Responsibilities

• Process Automation: develop and enhance VBA-based tools to automate business processes and improve efficiency.
• AI & Digital Enablement: leverage Copilot and AI capabilities to automate recurring tasks and templates.
• Process Improvement: identify opportunities to optimise workflows and implement practical solutions.
• Project Coordination: support planning, tracking, and governance for ongoing initiatives.
• Meeting & Governance Support: organise meetings, prepare materials, and record minutes.

Skills

Automation interest

VBA

Analytical thinking

Communication skills

Organization

Proactive mindset

Education

Undergraduate or postgraduate student

Tools

VBA

Microsoft Copilot

Job description

WHO WE ARE:

As Singapore's longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires.

Today, we're on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia's leading financial services partner for a sustainable future.

We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career.

Your Opportunity Starts Here.

Why Join

Be part of a team that drives operational excellence, risk governance, and business transformation across Global Markets. As a Business Management Unit / First Line of Defence Support & Programs Intern, you'll have the opportunity to work on automation, AI adoption, and project management initiatives that enhance efficiency and strengthen business processes. You'll develop practical skills in process improvement, stakeholder coordination, and emerging technologies while contributing to meaningful projects that support the business's ongoing transformation journey.

How You Succeed

To excel in this role, you'll need to be curious, organised, and proactive in identifying opportunities to improve the way work gets done. You'll work closely with stakeholders across Global Markets to automate processes, enhance productivity through AI tools, and support the execution of key initiatives. Your ability to think analytically, communicate effectively, and manage multiple priorities will help drive successful outcomes and create lasting value for the team.

What You Do

Your responsibilities will include:

• Process Automation: develop and enhance VBA-based tools to automate business-as-usual processes, streamline workflows, and improve operational efficiency
• AI & Digital Enablement: leverage Microsoft Copilot and the Bank's AI capabilities to create templates, automate recurring tasks, and improve productivity across business and project activities
• Process Improvement: identify opportunities to optimise existing workflows and implement practical solutions that improve quality, efficiency, and user experience
• Project Coordination: support the planning and execution of ongoing projects through workstream coordination, progress tracking, and stakeholder engagement
• Meeting & Governance Support: organise meetings, prepare materials, maintain project documentation, and record meeting minutes to support effective project governance
• Presentation Development: assist in preparing presentations, reports, and communication materials for management updates, project reviews, and business initiatives
• Business Analytics: support data gathering, analysis, and reporting activities to provide insights that support decision-making and resource optimisation
• Stakeholder Collaboration: work closely with business stakeholders to understand requirements and support the successful delivery of initiatives
• Ad-hoc Projects: provide support on process improvement, automation, AI adoption, and business transformation initiatives as assigned

Who You Work With

The First Line of Defence Support & Programs team partners business stakeholders across Global Markets to strengthen governance, drive operational improvements, and support strategic initiatives. You'll work alongside professionals involved in business management, project delivery, transformation, and risk governance while gaining exposure to how large-scale business initiatives are planned, coordinated, and executed within a leading financial institution.

Who You Are

• Open to learning and feedback
• Strong interest in automation, digital transformation, and process improvement
• Proficient in Visual Basic for Applications (VBA)
• Familiarity with Microsoft Copilot, AI tools, or prompt engineering concepts
• Strong analytical and problem-solving skills
• Organised and detail-oriented with the ability to manage multiple priorities
• Good communication and presentation skills
• Comfortable collaborating with stakeholders across different teams
• Proactive with a continuous improvement mindset
• Able to work independently and take ownership of assigned tasks
• Currently pursuing an undergraduate or postgraduate degree

Learning Objectives

This internship will provide you with:

• Hands-on experience developing automation solutions using VBA and digital tools
• Exposure to the practical application of AI technologies, including Microsoft Copilot, within a corporate environment
• Opportunities to learn how technology can improve business processes and operational efficiency
• Experience supporting project management activities, including planning, coordination, tracking, and governance
• Exposure to stakeholder management and cross-functional collaboration across Global Markets
• Opportunities to strengthen analytical, communication, and problem-solving skills
• Practical experience preparing management presentations, reports, and project materials
• Insights into business management, operational governance and first line of defence activities within a leading financial institution
• Exposure to business transformation initiatives and the implementation of innovative ways of working through automation and AI-enabled solutions

What we offer:

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.