Change Management Consultant (AI Adoption)

Avanade; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Avanade is seeking a Digital Advisory Consultant in Singapore to lead engagements, shape thinking, and run workshops. You will guide C-suite discussions and co-create strategies across CRM, AI, data, and cloud platforms, with hands-on design thinking and change-management focus.

The role blends business, experience, and technology, requiring storytelling, workshop leadership, and the ability to turn ambiguity into momentum for clients across Southeast Asia.

Qualifications

• 3+ years in consulting, digital strategy, design thinking/experience design, or digital transformation.
• Experience in a Management Consulting firm.
• Experience in managing client change management; AI/Gen AI/Co-Pilot project experience is a plus.
• Experience engaging senior client stakeholders across industries.
• Proven ability to lead workshops, client conversations, and small teams.
• Strong design thinking and facilitation capability.
• Excellent storytelling and presentation skills, structured problem solving with a human lens.

Responsibilities

• Lead client engagements as day-to-day trusted advisor.
• Engage senior stakeholders including C-suite and agency leadership.
• Frame complex problems, guide decisions, and build client confidence.
• Design and facilitate high-impact workshops (discovery, visioning, prioritisation, co-creation).
• Apply design thinking to reimagine digital products, services, and operating models.
• Translate ambiguous challenges into clear strategies, roadmaps, and actions.
• Develop executive-ready presentations that tell a strong story.
• Balance strategic thinking with practical, buildable solutions.
• Collaborate with architects and engineers across CRM, AI, data, and cloud (Microsoft ecosystem).
• Shape change strategies including stakeholder mapping and enablement.
• Design adoption approaches that shift behaviour, not just training.
• Partner with delivery teams to ensure solutions land smoothly and stick.
• Measure adoption, usage, and business outcomes.
• Lead and mentor consultants, analysts, and designers.
• Set quality standards for storytelling, workshop design, and client outputs.
• Support sales activities including discovery workshops and proposal shaping.

Skills

Consulting experience

Digital strategy

Design thinking

Experience design

Change management

Education

Bachelor’s degree in business, IT, Engineering, or related field

Tools

CRM systems

Power Platform

Azure

Job description

At Avanade, we help organizations see the future faster than actually build it.

Our Advisory & Experience practice sits at the intersection of Digital strategy, experience, and AI, working with governments, banks, healthcare systems, airports, and global brands across Southeast Asia.

We’re looking for a Digital Advisory Consultant who can lead from the front shaping thinking, running rooms, and turning ambiguity into momentum.

This role is for someone who feels at home with clients, on whiteboards, and in boardrooms.

What You’ll Do

Client Leadership & Engagement

• Lead client engagements and act as a day-to-day trusted advisor.
• Confidently engage senior stakeholders, including C-suite and agency leadership.
• Frame complex problems, guide decision-making, and build client confidence.
• Design and facilitate high-impact workshops (discovery, visioning, prioritisation, co-creation).

Strategy, Design & Problem Solving

• Apply Design Thinking and human-centred design to reimagine digital products, services, and operating models.
• Translate ambiguous challenges into clear strategies, roadmaps, and action plans.
• Develop compelling, executive-ready presentations that tell a strong story.
• Balance strategic thinking with practical, buildable solutions.
• Shape and sharpen digital products and experiences, working closely with architects and engineers across CRM, AI, data, and cloud platforms with strong exposure to the Microsoft ecosystem (Dynamics 365, Power Platform, Azure OpenAI, Copilot).

Change Management, Adoption & Impact

• Shape change strategies including stakeholder mapping, communications, and enablement.
• Design adoption approaches that shift behaviour, not just deliver training.
• Partner with delivery teams to ensure solutions land smoothly and stick.
• Measure impact through adoption, usage, and business outcomes.

Team Leadership

• Lead and mentor consultants, analysts, and designers on engagements.
• Set quality standards for storytelling, workshop design, and client outputs.
• Contribute to practice growth through assets, offerings, and points of view.
• Support sales activities including discovery workshops and proposal shaping.

Qualifications

Skills and Experiences

• Bachelor’s degree in business, IT, Engineering, or related field.
• 3+ years’ experience in consulting, Digital strategy, Design Thinking/experience design, or digital transformation.
• Experience in Management Consulting firm.
• Experience in managing client change management; would be greatly if you may have AI / Gen AI / Co-Pilot Project experiences.
• Experience engaging senior client stakeholders across industries.
• Proven ability to lead workshops, client conversations, and small teams.
• Strong design thinking and facilitation capability.
• Excellent storytelling and presentation skills, Structured problem solving with a human lens, Ability to navigate ambiguity and drive clarity.
• Comfort bridging business, experience, and technology discussions.
• Would be great if you understand CRM technologies, modern workplace experiences (e.g. employee productivity, collaboration, digital ways of working).

Characteristics that can spell success for this role