Centre Operations & Soft Services Manager

Defence Collective Singapore Ltd; Singapore; On-site; SGD 90,000 - 150,000; Full time

Job summary

Singapore Discovery Centre is seeking a Manager (Soft Services) to oversee all non-technical operations of the venue, ensuring a comfortable, clean, safe, and welcoming environment for visitors, staff, and tenants. This role oversees key functions such as security, cleaning, landscaping, pest control, tenancy management, safety, emergency and incident management, to uphold high service standards.

You will coordinate with outsourced vendors and in-house teams, manage HOTO procedures, tenancy

Qualifications

• Bachelor's Degree in Facilities Management or equivalent.
• Minimum 5 years of relevant working experiences in managing indoor and outdoor spaces in attractions, museums, galleries, shopping malls and other high footfall venues.
• Minimum 2 years in a managerial role handling soft services, tenancy, or public space management.
• Certified as Fire Safety Manager or Senior Fire Safety Manager and in practice for similar building capacity. Candidate will be registered as the building FSM to carry out the duties of FSM.
• Familiar with Emergency Management, Fire Safety, or Incident Command Systems.
• Relevant experiences in hard services such as ACMV, M&E Systems, building automation system (BAS) and possess working knowledge of maintenance work, statutory codes and regulations.
• Familiarity with government procurement system and contract management.
• Resilient to project complexities, demands, ensuring that all strategic and tactical objectives are met and fulfilled.
• Operational knowledge in latest AV systems will be considered favourably.

Responsibilities

• Lead operational leadership and soft services management, overseeing outsourced vendors and in-house teams to meet KPIs and SLAs.
• Act as main liaison for tenancy matters, including service requests, compliance, onboarding, and reviews for a seamless operating environment.
• Develop and implement robust emergency response protocols and business continuity plans; oversee safety across all areas and coordinate incidents and drills.
• Prepare and manage annual budgets for Centre operations and capital improvements; monitor KPIs and present quarterly reports.

Skills

Leadership

Facility management

Emergency management

Contract management

Safety compliance

Education

Bachelor's Degree in Facilities Management or equivalent

Fire Safety Manager certification

Job description

Singapore Discovery Centre is seeking a Manager (Soft Services) to oversee all non-technical operations of the venue, ensuring a comfortable, clean, safe, and welcoming environment for visitors, staff, and tenants. This role oversees key functions such as security, cleaning, landscaping, pest control, tenancy management, safety, emergency and incident management, to uphold high service standards.

You will coordinate with outsourced vendors and in-house teams, manage HOTO procedures, tenancy