Centre Manager

Vanguard Healthcare Pte Ltd; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Vanguard Healthcare Pte Ltd in Singapore seeks an experienced Centre Operations Manager to lead day-to-day operations of our VSC. The role requires overseeing staff, implementing SOPs, budgeting, and collaboration with MOH/AIC and other partners to ensure safe, high-quality care for day-care clients and those with dementia.

You will guide staff training, ensure smooth admissions/referrals, manage incidents, and drive initiatives to improve client care and service integration within the centre.

Qualifications

• General Degree in Business Administration or Healthcare Administration.
• Prior managerial or supervisory experience in a similar work environment.
• At least 5 years of management experience, preferably with senior care centre experience.

Responsibilities

• Develop guidelines for operations of the VSC in the areas of: Operation SOPs and review them regularly according to MOH/AIC requirements.
• Work with agencies/authorities to admit and refer clients and ensure smooth post-discharge transitions.
• Direct, guide and participate in orientation and training of new staff and provide ongoing training and monitoring of care staff.

Skills

Leadership

People management

Budget oversight

Education

General Degree in Business Administration or Healthcare Administration

Job description

Job Description & Requirements

Location: Woodlands & Tampines

• Develop guidelines for operations of the VSC in the areas of:
• Operation SOPs and review them regularly according to the needs of the centre and the requirements of MOH/AIC
• Work with relevant agencies/authorities to admit and refer (if needed) clients and ensure smooth transition of clients to other services post discharge.
• Direct, guide and participate in the orientation and training of new staff and provide ongoing training and monitoring of care staff in the area of provision of care to day care clients and clients with dementia
• Take charge of daily operations and care provisions of clients, supervise and deploy staff to ensure operations of the VSC is safe and effective
• Take charge of incidents in the centre related to staff, clients and volunteers to ensure that the incident is resolved, reported and follow-up
• Facilitate on-going support and education to the clients, caregiver and family
• Facilitate activities that contribute towards the improvement of the quality of client care and support care integration
• Collaborate with internal and external stakeholders, community partners, healthcare institutions, and government agencies (e.g. MOH, AIC and other relevant partners), and guide VSC Team to support the implementation and delivery of initiatives such as ICCP and other strategic/ pilot programmes, ensuring programme objectives, KPIs and reporting requirements are met
• Plan and monitor Centre’s budget
• Carry out other responsibilities and duties as assigned from time to time

Educational Requirements:

• General Degree, preferably in Business Administration or Healthcare Administration
• Prior experience in a managerial or supervisory role in a similar work environment
• At least 5 years of management experience, preferably with senior care centre experience