Centre Leader, Trauma-Informed Care & Operations

SG Her Empowerment (SHE); Singapore; Hybrid; SGD 140,000 - 210,000; Full time

Job summary

SG Her Empowerment (SHE) is recruiting a Centre Manager for SHECARES in Singapore. You will oversee strategic direction, operations, and service quality for a multidisciplinary team delivering trauma-informed, client-centred care across helpline, textline, and counselling pathways.

The role requires senior leadership experience, strong operational management, and a passion for empowering survivors within a hybrid work setup at our Holland Village office. Singaporean/PR candidates preferred.

Qualifications

• Degree in Social Work, Counselling, Psychology, or related discipline.
• Minimum 10 years of relevant experience in social service, counselling, family violence, or community-based settings.
• At least 3 years of supervisory or team management experience.
• Strong operational management and service planning capabilities.
• Experience managing multidisciplinary teams and complex cases.
• Strong understanding of trauma-informed, survivor-centred, and community-based practice.
• Excellent leadership, stakeholder engagement, communication, and organisational skills.

Responsibilities

• Lead the overall operations, administration, and strategic development of SHECARES.
• Work with the team to strengthen operational systems, workflows, SOPs, and service delivery frameworks.
• Drive service quality, operational effectiveness, and continuous improvement initiatives.
• Monitor service outcomes, KPIs, utilisation trends, and operational performance.
• Support organisational planning, reporting, audit readiness, and compliance requirements.
• Identify service gaps, emerging needs, and opportunities for programme and ecosystem development.
• Represent SHECARES at selected meetings, case conferences, and engagements where required.
• Lead, supervise, and develop a multidisciplinary team of counsellors and social service executives.
• Foster a positive, collaborative, high-performing, and accountable team culture.
• Conduct regular supervision, case consultations, and performance discussions.
• Guide staff in managing complex, high-risk, and crisis cases, including multidisciplinary case coordination and escalation management.
• Strengthen partnerships and coordination with external stakeholders and referral agencies.
• Support staff wellbeing, capability-building, and professional development.
• Oversee the quality and consistency of case management, counselling interventions, documentation, and risk management practices.
• Oversee onboarding, manpower planning, rostering, and resource allocation.
• Provide clinical supervision and reflective practice support to counsellors (Optional).
• Guide counsellors on case conceptualisation, therapeutic approaches, ethical considerations, and intervention planning.
• Support counsellors working toward accreditation and supervised practice requirements.
• Strengthen clinical governance and counselling practice standards within the centre.

Skills

Leadership

Stakeholder engagement

Organisational skills

Trauma-informed practice

Survivor-centred approach

Education

Degree in Social Work, Counselling, Psychology, or related discipline

Job description

SG Her Empowerment (SHE) is recruiting a Centre Manager for SHECARES in Singapore. You will oversee strategic direction, operations, and service quality for a multidisciplinary team delivering trauma-informed, client-centred care across helpline, textline, and counselling pathways.

The role requires senior leadership experience, strong operational management, and a passion for empowering survivors within a hybrid work setup at our Holland Village office. Singaporean/PR candidates preferred.