Centre Manager

SG Her Empowerment (SHE); Singapore; Hybrid; SGD 140,000 - 210,000; Full time

Job summary

SG Her Empowerment (SHE) is recruiting a Centre Manager for SHECARES in Singapore. You will oversee strategic direction, operations, and service quality for a multidisciplinary team delivering trauma-informed, client-centred care across helpline, textline, and counselling pathways.

The role requires senior leadership experience, strong operational management, and a passion for empowering survivors within a hybrid work setup at our Holland Village office. Singaporean/PR candidates preferred.

Qualifications

• Degree in Social Work, Counselling, Psychology, or related discipline.
• Minimum 10 years of relevant experience in social service, counselling, family violence, or community-based settings.
• At least 3 years of supervisory or team management experience.
• Strong operational management and service planning capabilities.
• Experience managing multidisciplinary teams and complex cases.
• Strong understanding of trauma-informed, survivor-centred, and community-based practice.
• Excellent leadership, stakeholder engagement, communication, and organisational skills.

Responsibilities

• Lead the overall operations, administration, and strategic development of SHECARES.
• Work with the team to strengthen operational systems, workflows, SOPs, and service delivery frameworks.
• Drive service quality, operational effectiveness, and continuous improvement initiatives.
• Monitor service outcomes, KPIs, utilisation trends, and operational performance.
• Support organisational planning, reporting, audit readiness, and compliance requirements.
• Identify service gaps, emerging needs, and opportunities for programme and ecosystem development.
• Represent SHECARES at selected meetings, case conferences, and engagements where required.
• Lead, supervise, and develop a multidisciplinary team of counsellors and social service executives.
• Foster a positive, collaborative, high-performing, and accountable team culture.
• Conduct regular supervision, case consultations, and performance discussions.
• Guide staff in managing complex, high-risk, and crisis cases, including multidisciplinary case coordination and escalation management.
• Strengthen partnerships and coordination with external stakeholders and referral agencies.
• Support staff wellbeing, capability-building, and professional development.
• Oversee the quality and consistency of case management, counselling interventions, documentation, and risk management practices.
• Oversee onboarding, manpower planning, rostering, and resource allocation.
• Provide clinical supervision and reflective practice support to counsellors (Optional).
• Guide counsellors on case conceptualisation, therapeutic approaches, ethical considerations, and intervention planning.
• Support counsellors working toward accreditation and supervised practice requirements.
• Strengthen clinical governance and counselling practice standards within the centre.

Skills

Leadership

Stakeholder engagement

Organisational skills

Trauma-informed practice

Survivor-centred approach

Education

Degree in Social Work, Counselling, Psychology, or related discipline

Job description

Who We Are

The SHECARES Centre, an initiative by SG Her Empowerment Limited, is Singapore's only dedicated support centre offering trauma-informed care and coordinated pathways for all survivors (children, youth, men and women) of online harms, including impersonation, cyberbullying, image-based sexual abuse, and doxxing.

We provide a safe, confidential environment for survivors navigating their healing journeys through our helpline, textline, and face-to-face counselling. In partnership with Pro Bono SG, we also offer pro bono legal support. Where needed, we guide survivors through reporting processes with law enforcement and social media platforms.

Beyond direct support, SHECARES connects individuals with community resources, conducts public education, and delivers training for community partners. Our work is embedded in SHE's broader advocacy and research mission — meaning this team contributes to sector-wide change, not just individual cases.

Centre Manager

(Operations, Strategy and Clinical Leadership)

This role is open to Singaporeans and PRs only.

Role Overview

The Centre Manager will oversee the strategic direction, operational management, and service quality of SHECARES. The individual will lead a multidisciplinary team comprising counsellors and social service executives, ensuring high-quality, trauma-informed, and client-centred care.

This is a senior leadership role requiring strong operational management, people leadership, and practice oversight capabilities. Candidates with the ability to provide clinical supervision to counsellors and support reflective therapeutic practice will have a strong advantage.

Key Responsibilities

• Lead the overall operations, administration, and strategic development of SHECARES

• Work with the team to strengthen operational systems, workflows, SOPs, and service delivery frameworks

• Drive service quality, operational effectiveness, and continuous improvement initiatives

• Monitor service outcomes, KPIs, utilisation trends, and operational performance

• Support organisational planning, reporting, audit readiness, and compliance requirements

• Identify service gaps, emerging needs, and opportunities for programme and ecosystem development

• Represent SHECARES at selected meetings, case conferences, and engagements where required

Team Leadership & Supervision

• Lead, supervise, and develop a multidisciplinary team of counsellors and social service executives

• Foster a positive, collaborative, high-performing, and accountable team culture

• Conduct regular supervision, case consultations, and performance discussions

• Guide staff in managing complex, high-risk, and crisis cases, including multidisciplinary case coordination and escalation management

• Strengthen partnerships and coordination with external stakeholders and referral agencies

• Support staff wellbeing, capability-building, and professional development

• Oversee the quality and consistency of case management, counselling interventions, documentation, and risk management practices

• Oversee onboarding, manpower planning, rostering, and resource allocation

Clinical Supervision (Optional)

• Provide clinical supervision and reflective practice support to counsellors

• Guide counsellors on case conceptualisation, therapeutic approaches, ethical considerations, and intervention planning

• Support counsellors working toward accreditation and supervised practice requirements

• Strengthen clinical governance and counselling practice standards within the centre

Requirements

• Degree in Social Work, Counselling, Psychology, or related discipline

• Minimum 10 years of relevant experience in social service, counselling, family violence, or community-based settings

• At least 3 years of supervisory or team management experience

• Strong operational management and service planning capabilities

• Experience managing multidisciplinary teams and complex cases

• Strong understanding of trauma-informed, survivor-centred, and community-based practice

• Excellent leadership, stakeholder engagement, communication, and organisational skills

Preferred Qualifications

• Registered Social Worker and/or SAC recognised counsellor preferred

• Clinical supervision training and experience strongly preferred

• Familiarity with social service ecosystem in Singapore preferred

Preferred Attributes

• Strategic yet hands-on leader

• Strong systems thinker with operational rigour

• Calm, grounded, and decisive under pressure

• Flexible, nimble, and comfortable operating in evolving environments

• Passionate about empowering survivors and strengthening integrated support systems

Location & Working Arrangements

We adopt a hybrid working arrangement. Our office is centrally located in the Holland Village area, accessible by public transport.

About SG Her Empowerment (SHE) Limited

SG Her Empowerment (SHE) is an independent non-profit dedicated to empowering women and girls and supporting targets of online harms. Our vision is to create a safe and equitable tomorrow for every person to thrive. Through community engagement, research, strategic partnerships and advocacy, SHE drives lasting, purposeful change. For more information, please visit https://she.org.sg/.