Centre Operation Director/Manager

VIPKid; Singapore; On-site; SGD 67,000 - 100,000; Full time

Job summary

VIPKid in Singapore is seeking a Centre Manager to oversee day-to-day operations and overall performance of our learning centre, including student enrolment, sales conversion, customer retention and centre growth.

The role involves leading the team to convert enquiries into paid enrolments, conducting consultations with parents and students, handling customer enquiries, organising sales activities and events, and following up to boost enrolment outcomes.

Responsibilities

• Achieve monthly targets for lead generation, student enrolment, sales and lead to-enrolment conversion.
• Drive centre growth through effective sales activities, promotional initiatives and local outreach.
• Monitor the centre's enrolment and revenue performance and implement initiatives to improve results.
• Maintain and improve the trial-to-enrolment conversion rate to maximise the value of incoming leads.
• Identify opportunities to increase student enrolment, referrals, renewals and revenue.
• Lead and support the team in converting enquiries, leads and trial students into paid enrolments.
• Conduct consultations with parents and students to understand their learning needs and recommend suitable programmes.
• Handle customer enquiries, objections and feedback professionally.
• Organise and participate in sales activities, open houses, events and other enrolment initiatives.
• Follow up with prospective customers to improve conversion and enrolment outcomes.

Job description

Working hours: Tuesday to Sunday (1pm to 9pm), Monday to Tuesday (non-work day)

Job Overview

We are looking for a results-driven Centre Manager to oversee the day-to-day operations and overall performance of our learning centre. The Centre Manager will be responsible not only for centre operations, but also for student enrolment, sales conversion, customer retention, team performance and centre growth. The ideal candidate should be comfortable working in a target-driven environment and have a strong passion for education and customer service.

Key Responsibilities

• Achieve monthly targets for lead generation, student enrolment, sales and lead to-enrolment conversion.
• 2. Drive centre growth through effective sales activities, promotional initiatives and local outreach.
• 3. Monitor the centre's enrolment and revenue performance and implement initiatives to improve results.
• 4. Maintain and improve the trial-to-enrolment conversion rate to maximise the value of incoming leads.
• 5. Identify opportunities to increase student enrolment, referrals, renewals and revenue.
• 1. Lead and support the team in converting enquiries, leads and trial students into paid enrolments.
• 2. Conduct consultations with parents and students to understand their learning needs and recommend suitable programmes.
• 3. Handle customer enquiries, objections and feedback professionally.
• 4. Organise and participate in sales activities, open houses, events and other enrolment initiatives.
• 5. Follow up with prospective customers to improve conversion and enrolment outcomes.