Catering Operations Manager

Manna Pot Catering Pte Ltd; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

Manna Pot Catering Pte Ltd is seeking an experienced Logistics and Operations Manager to supervise the delivery of catering services. You will plan, lead and oversee day-to-day logistics for events, optimize routes, manage warehouse, equipment, and staff deployment.

You will collaborate with Kitchen and Sales, enforce hygiene standards, handle incident reporting, and ensure on-time deliveries in line with contracts.

Qualifications

• Experience in logistics or operations management, preferably in catering/events/F&B.
• Strong leadership with ability to motivate teams under tight timelines.
• Excellent organization, planning, and problem-solving abilities.
• Proficient in scheduling, inventory management, and route planning.
• Able to work weekends, public holidays, and flexible hours based on event needs.
• Class 3 or higher driving license is an advantage.

Responsibilities

• Supervise and manage a team of operations staff to ensure efficient delivery of services per contracts.
• Plan, lead, and oversee day-to-day logistics for catering events and deliveries.
• Schedule daily delivery routes and resolve delivery issues promptly.
• Collaborate with Kitchen and Sales to address operational challenges and maintain high service standards.
• Oversee all operations and logistics for catering events.
• Create and enforce SOPs and hygiene standards.
• Manage manpower planning including on-site deployment for events.
• Plan for event requirements including equipment, manpower, and fleet.
• Supervise delivery team, warehouse staff, and part-timers for events.
• Ensure efficient warehouse operations, storage management, and equipment tracking.
• Coordinate vehicle clearance, repairs, and routine maintenance.
• Handle cost optimization for routes, manpower, and equipment usage.
• Maintain service levels in line with contracts; manage incident reporting.
• Provide emergency support and act as backup for customer service/drivers.
• Ensure team performance and discipline; handle ad-hoc tasks as needed.

Skills

Leadership

Logistics management

Route planning

Inventory management

Problem solving

Team supervision

Operational planning

Job description

Key Responsibilities:

• Supervise and manage a team of operations staff to ensure the highest level of efficiency in the delivery of services and SOPs to customers in accordance with the catering agreement or contracts.

• Plan, lead, and oversee the day-to-day logistics operations for catering events and deliveries.

• Schedule daily delivery routes and resolve delivery issues promptly.

• Work closely with Kitchen and Sales departments to address operational challenges, implement best practices, and maintain high standards of service.

• Oversee and monitor all operations and logistics for all catering events.

• Create, implement, and enforce best operational SOPs and hygiene standards.

• Manage manpower planning to suit different catering needs, including on-site deployment.

• Plan in advance for event requirements, including equipment, manpower, and fleet allocation.

• Supervise and manage the delivery team, warehouse staff, and part-timers for events.

• Ensure efficient warehouse operations, storage management, and equipment tracking.

• Coordinate vehicle clearance, repairs, and routine maintenance with workshops.

• Handle operational cost optimization for routes, manpower, and equipment usage.

• Maintain high efficiency and service standards in line with catering agreements or contracts.

• Positive problem-solving attitude and ensure smooth and timely deliveries.

• Enforce compliance with the mandatory hygiene standards and requirements.

• Ensure that kitchen operations meet delivery timeline and inventory integrity.

• Complete customer deliveries and requests and incident reporting if needed.

• Act as backup for other customer service and drivers during their absence.

• Responsible for team performance and discipline.

• Provide and coordinate ad-hoc emergency response support as needed.

• Any other ad-hoc tasks assigned from time to time.

Job Requirements

• Proven experience in logistics or operations management, preferably in catering, events, or F&B industries

• Strong leadership skills with the ability to manage and motivate teams under tight timelines

• Excellent organisational, planning, and problem-solving abilities

• Proficient in scheduling, inventory management, and route planning

• Able to work weekends, public holidays, and flexible hours based on event needs

• Class 3 or higher driving license is an advantage