Casual Consumer Electronics Internship

MACLINK PTE. LTD.; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

MacLink Pte Ltd seeks a dedicated Shop Manager to oversee the daily operations of a busy retail outlet. This role requires strong leadership, operational discipline, and the ability to handle multiple challenges with minimal support.

You will lead opening/closing procedures, cash reconciliation, staff scheduling, stock control, and customer service while maintaining merchandising standards and achieving weekly KPIs.

Qualifications

• Minimum 5 years of retail supervisory or management experience.
• Strong leadership to manage a small team under tight schedules.
• Willingness to work long hours including weekends and public holidays.
• High level of responsibility and accountability for store performance.
• Ability to work independently with minimal guidance and remain reachable during operational hours.

Responsibilities

• Lead and manage all opening and closing procedures, including cash reconciliation and daily financial reporting.
• Oversee operations during peak periods to maintain service excellence.
• Develop and maintain staff schedules and attendance records, covering shifts on short notice.
• Resolve customer complaints professionally and escalate when needed.
• Conduct regular stock counts, monitor inventory shrinkage, and minimize losses.
• Coordinate with suppliers, logistics teams, and maintenance vendors to ensure timely deliveries.
• Maintain store standards in merchandising and housekeeping per HQ guidelines.
• Achieve weekly operational KPIs, including sales targets and audits.
• Participate in HQ meetings and training, adapting to new directives and last-minute notices.
• Remain ready for urgent operational matters throughout the week.
• Perform cashier, stocker, and customer service roles when required.

Skills

Retail leadership

Cash handling

Staff scheduling

Customer service

Job description

Company Overview / Employee Value Proposition

MacLink Pte Ltd began its distribution business in 1995, introducing products for Apple computers & digital media in Singapore. With global growth in the Apple market, MacLink has become a leading distributor of third-party Apple accessories. The company serves Apple Premium Resellers and reputable partners across Southeast Asia. MacLink is committed to innovation, strong branding, and supporting customer business growth.

Job Summary

We are seeking a dedicated and highly committed Shop Manager to take full responsibility for the daily operations of a busy retail outlet. This role requires strong leadership, operational discipline, and the ability to handle multiple challenges with minimal support.

Responsibilities

• Lead and execute all opening and closing procedures, including accurate cash reconciliation and daily financial reporting to ensure operational integrity
• Manage store operations efficiently during peak periods such as weekends, public holidays, and promotional events to maintain service excellence
• Develop and maintain staff schedules and attendance records, proactively covering shifts on short notice to address manpower gaps
• Resolve customer complaints and escalations professionally, including those occurring outside regular operating hours, to uphold customer satisfaction
• Conduct regular stock counts, monitor inventory shrinkage, and implement corrective action plans to optimize stock accuracy and reduce losses
• Coordinate with suppliers, logistics teams, and maintenance vendors independently to ensure timely deliveries and store upkeep without administrative assistance
• Maintain high store standards by overseeing merchandising layouts, housekeeping, and compliance with headquarters' guidelines
• Achieve weekly operational KPIs, including sales targets, inventory accuracy, and audit results, to drive store performance
• Participate actively in headquarters meetings and training sessions, adapting quickly to same-day notices and new directives
• Remain on standby for urgent operational matters throughout the week, demonstrating readiness to address issues promptly
• Perform frontline roles such as cashier, stocker, and customer service when required to support store operations and team effectiveness
• Execute manual tasks including stock handling and moving goods to maintain store functionality and inventory flow

Required competencies and certifications

• Minimum 5 years of retail supervisory or management experience
• Strong leadership skills to manage a small workforce effectively under tight schedules
• Willingness and physical ability to work long hours, including weekends and public holidays, and perform manual stock handling tasks
• High level of responsibility and accountability for overall store performance
• Ability to work independently with minimal guidance and remain reachable during operational hours for urgent matters