CASHIER CUM SERVICE STAFF

RED VELVET BALLROOM PTE. LTD.; Singapore; On-site; SGD 21,000 - 33,000; Full time

Job summary

RED VELVET BALLROOM PTE. LTD. is seeking a Cashier cum Customer Service to greet guests, manage reservations, and handle payments on-site in Singapore. You will also assist with seating, maintain a tidy dining area, and uphold food hygiene and safety guidelines.

As the cashier and host/hostess, you will balance the register at the end of shifts, respond to enquiries, and ensure guests have a pleasant dining experience during peak hours.

Responsibilities

• Greet guests and guide them to seats at arrival.
• Receive reservations in person and by phone.
• Operate and manage the cash register and handle payments (cash, card, digital).
• Balance cash register at end of shift or period.
• Clear and reset tables after guests finish dining.
• Maintain cleanliness and uphold hygiene standards.

Skills

Customer service

Cash handling

Job description

Cashier cum Customer Service

• 1. Greet and welcome guests warmly upon arrival.
• 2. Supervise and guide junior service crewmembers, waiters, and waitresses.
• 3. Prepare tables for meals, including setting up linens, silverware, glassware, and arranging the dining area.
• 4. Refill salt, pepper, sugar, cream, condiments, and napkin containers; keep serving stations well-stocked.
• 5. Restock service areas with necessary supplies such as food items, tableware, and linens.
• 6. Escort customers to their tables and assist with seating arrangements.
• 7. Answering phone calls for enquiries and reservations; greet, seat, and thank guests.
• 8. Clear dishes and glasses from tables or counters and deliver them to the kitchen for cleaning.
• 9. Clean and reset tables or counters after guests have finished dining.
• 10. Perform general cleaning duties, including sweeping, mopping floors, and taking out the trash.
• 11. Adhere to all relevant food hygiene and safety guidelines and house rules.

Cashier Job Scope

• Receive customer payments and provide accurate change.
• Serve as the host/hostess of the restaurant, greeting and assisting customers.
• Handle customer reservations, both in person and over the phone.
• Assist and manage impatient or upset customers professionally, especially during peak hours.
• Operate and manage the cash register, including all cash, credit card, and digital payment transactions.
• Ensure the cash register is balanced at the end of each shift or working period.
• Answer incoming phone calls regarding enquiries, orders, and reservations.