Case Manager, HNW Underwriting

Prudential plc; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Prudential plc is seeking a seasoned professional to manage a portfolio of new proposals, tracking submissions and issuances. You will work with internal and external stakeholders on all new business matters related to high-net-worth policies.

The role emphasizes leadership, problem-solving, and clear communication as part of a dynamic team focused on delivering high-quality outcomes for premium clients and partners across markets.

Qualifications

• Customer oriented with strong interpersonal and communication skills.
• Confident in decision making and problem solving.
• Ability to adapt to fast-paced and challenging work situations.
• Enjoy working with people at all levels.
• IT savvy with strong analytical skills.
• Proficient in MS Office (Excel).
• At least 5 years of relevant working experience.
• Degree in Business Administration/Management or other relevant fields.

Responsibilities

• Supervise and set team priorities.
• Analyze and solve problems without precedent.
• Provide coaching and expertise to colleagues.
• Manage High Net Worth proposals with submission tracking.
• Report KPIs to management regularly.
• Coordinate between distribution channels and underwriters.
• Collaborate on new business for High-Net-Worth policies.

Skills

Customer oriented

Interpersonal skills

Decision making

Problem solving

Adaptability

Team collaboration

Analytical skills

Education

Degree in Business Administration/Management

Tools

Excel

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Profile Summary

In this role, you will manage a portfolio of new proposals including tracking of submission and issuance. As part of this dynamic role, you will work closely with internal and external stakeholders on all new business matters relating to new policies.

Job Description

• Supervising and setting priorities for the team
• Analyze and solve problems without clear precedence
• Acts as a resource for colleagues to provide expertise advice/coaching
• Manage High Net Worth portfolio of new proposals including tracking of submission and issuance
• Regular reporting to management on the team’s key performance indicators
• Liaison between distribution channels and underwriters on pre-issuance and post-issuance transactions as well as enquiries
• Work closely with relevant department on all new business matters relating to High-Net-Worth policies

Who we are looking for

Competencies & Personal Traits

• Customer oriented with good interpersonal and communication skills
• Confident in decision making and problem solving
• Ability to adapt to fast-paced and challenging work situations
• Enjoy working with people at all levels
• IT savvy with strong analytical skills
• Proficient in MS Office (Excel)

Working Experience

• At least 5 years of relevant working experience

Education

• Degree in Business Administration/Management or other relevant fields

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.