Case Coordinator (Fundraising campaigns)

Give.Asia; Singapore; Sur place; SGD 42 000 - 54 000; Plein temps

Résumé du poste

Give.Asia in Singapore is seeking a diligent Case Coordinator to ensure fundraising cases move smoothly from first contact to closure. You will keep records accurate, monitor timelines, and escalate risks to maintain a dependable, caring service.

This execution-focused role collaborates with the Operations and Administration Lead to improve how cases are handled and documented, including updates to tools and SOPs.

Qualifications

• 2–4 years in case management or similar follow-up roles.
• Clear written and verbal communication with participants and partners.
• Discretion handling personal and sensitive information.
• Proficiency with spreadsheets and case-management tools.

Responsabilités

• Manage fundraising cases from first contact to closure.
• Maintain accurate case records and monitor timelines.
• Coordinate with team members and partners for fundraising and disbursement.
• Track turnaround times and flag at-risk cases early.
• Apply escalation rules with a clear summary and ensure closure.
• Contribute to SOPs, checklists and training from day-to-day experience.
• Provide accurate case data for weekly reports and tool feedback.

Connaissances

Case management

Customer service

Communication

Data privacy

Outils

Spreadsheets

Case management tools

Description du poste

About Give.Asia

Everyone wants to, can do, and is willing to give. Give.Asia develops and scales practical ways for communities to care for one another. We identify overlooked needs, design responses, test them on the ground, and help effective models grow. Our ambition is a society where everyone sees themselves as a giver and kindness becomes part of everyday life.

The role

The Case Coordinator makes sure every fundraising case is followed through properly, from first contact to closure. You will keep case records accurate, watch service timelines, and elevate early when something is at risk, so that participants and partners always experience a dependable, caring service.

This is an execution-focused role at the heart of our programmes. You will work closely with the Operations and Administration Lead and help improve how cases are handled, documented and supported by internal tools.

What you will own

• Case administration

  Contact fundraisers and beneficiaries at the agreed service schedule and intervals, conduct verification, chase pending actions, and close each case only when the work is properly done.

• Case follow-up

  Coordinate with other team members and partners to support the fundraising and fund disbursement

• Case records

  Keep every record accurate, complete and up to date. Notice missing information, duplicate entries or unusual details and fix them or raise them.

• Service timelines

  Track each case against turnaround and follow-up benchmarks. Flag cases at risk of breaching a timeline before they do.

• Escalation

  Apply the escalation rules and pass issues to the Lead, Programmes, Finance or Compliance with a clear summary. Record the outcome and make sure the issue is closed.

• Pattern spotting

  Notice recurring problems across cases and share them with the Lead so processes, templates and tools can be improved.

• Operating rhythm

  Provide accurate case data for the weekly report and contribute to SOPs, checklists and training materials from your day-to-day experience.

• Tools

  Work confidently in our case management tools and spreadsheets, give feedback on what slows you down, and use AI-enabled tools to work faster and more consistently.

What success looks like

Every case moves forward on time, nothing is dropped between teams, and the records can be trusted by anyone who opens them.

Outcome: Example measures

Speed: Case turnaround and time to first follow-up

Reliability: Follow-up rate, SLA achievement and on-time escalations

Quality: Record accuracy, incomplete records and rework

Learning: Process gaps reported and improvements adopted

You will probably thrive in this role if you

• Have approximately 2 to 4 years of experience in case management, customer or service operations, programme administration or another follow-up-intensive environment.
• Communicate clearly and kindly with participants, partners and colleagues, in writing and by phone.
• Handle personal and sensitive information with discretion and follow data protection requirements.
• Are confident with spreadsheets and workflow or case management tools.

Can move between individual cases and the patterns across them, and suggest better ways of working.

Who we are looking for

We are looking for someone who demonstrates the 3Ds:

• Discipline. You follow the process, keep to timelines and hold yourself to clear standards.
• Detail-oriented. You notice the missing follow-up, unusual entry or incomplete record that others may overlook.
• Diligent. You are dependable and close each case properly rather than leaving it for someone else.

You should also bring care for the people behind each case, a growth mindset, and comfort learning new technology.