Case Associate

NTUC HEALTH CO-OPERATIVE LTD; Singapore; On-site; SGD 40,000 - 70,000; Full time

Job summary

NTUC Health Co-operative Ltd is seeking a Case Associate to support outreach events and monitor the well-being of clients under the CREST team. You will link clients at risk of mental health issues or dementia to appropriate resources and coordinate care with a broad network of health services, volunteers, and community partners.

You will plan outreach activities, conduct screenings for early identification, and support programme evaluation while handling regular client visits and follow-up

Qualifications

• Diploma in Social Service, Psychology or Counselling is required.
• Experience in coordinating care and linking clients to services is desirable.
• Ability to plan and conduct outreach activities with community stakeholders.

Responsibilities

• Provide care coordination and link clients to resources and caregiver support.
• Plan and conduct outreach to community and stakeholders to promote mental wellness.
• Plan and conduct targeted case finding/screening for early identification.
• Organize preventive activities and programmes for the community and clients at risk.
• Conduct regular visits to monitor clients’ well-being.
• Assist in initial assessment of walk-ins and referrals, and follow-up with intervention plans.
• Participate in evaluation and documentation of the programme.
• Perform any other duties as assigned by supervisor.

Skills

Care coordination

Community outreach

Client monitoring

Care planning

Education

Diploma in Social Service

Psychology

Counselling

Job description

Job Description

The Case Associate is responsible for supporting the team during outreach events, and assisting to monitor the well-being of clients assigned to him/her.

As part of the CREST team, you will be responsible to

• support clients with or who are at risk of mental health issues and/or dementia by linking them to the necessary support and resources.
• monitor and support clients in the community as assigned by the lead.
• for organizing and conducting outreach to increase mental health and dementia awareness and promote early identification.
• work with regional health services, Hospitals, volunteers, grassroots, schools, internal organisation departments etc. on activities and programmes for the seniors.

Essential Duties and Responsibilities:

• Provide care coordination and service linkage to clients with or who are at risk of mentalhealth issues and/or dementia, with the appropriate resources and support includingcaregiver support.

• Plan and conduct outreach to the community and stakeholders including faith-based,corporate and community organisations to promote mental wellness and mental healthawareness.

• Plan and conduct targeted mental health and dementia case finding/screening to promote early identification and facilitate timely support.
• Plan and organize structured preventive activities and/or programmes for the community, those at risk of mental health conditions and clients.
• Conduct regular visits to monitor the well-being of the client (NTUCH CCMS/CREST).
• Support in initial assessment of walk-ins and referral cases, follow up with intervention plans for clients as per the prescribed care plan.
• Involve in the evaluation and documentation of the programme.
• Any other duties as assigned by reporting officer or Head of Community Social Services

Additional Responsibilities:

• Support in weekend outreach event occasionally

Qualification

• Diploma in Social Service, Psychology or Counselling

Other Information

It would be great if you possess the below

• Independent and outgoing attitude, accommodative and team player.