Care Navigator (Floater)

FULLERTON HEALTHCARE GROUP PTE LTD; Singapore; On-site; SGD 30,000 - 45,000; Full time

Job summary

A leading healthcare provider in Singapore seeks a candidate for administrative support in a wellness clinic. The role involves greeting patients, managing records, optimizing schedules, and providing patient care assistance. Candidates should possess a minimum of GCE 'N' Levels and at least 1 year of healthcare experience. Strong communication and organizational skills are essential to ensure a positive patient experience. This is a dynamic environment that requires empathy and excellent problem-solving abilities.

Qualifications

• Minimum 1 year of experience in healthcare.

Responsibilities

• Greeting patients professionally both in person and on the phone.
• Maintaining patient records and managing office operations.
• Optimizing provider schedules and addressing patient inquiries.
• Supporting triage to gather patient information.
• Assisting healthcare providers in procedures.

Skills

Communication skills

Organization and time management

Attention to detail

Technological skills

Interpersonal skills

Good written and spoken English

Medication knowledge

Team leadership

Problem-solving attitude

Education

Minimum GCE 'N' Levels

Job description

Work Location

AMK Wellness Center
7 Ang Mo Kio St. 64 (Level 1)
Singapore 569086

Alternative Location

One North Wellness Center
2 Fusionopolis Way (Level 2), Innovis (Tower A) Fusionopolis Two
Singapore 138634

Working Hours

Weekdays – 8:00am to 7:00pm

You will be responsible for greeting patients, scheduling appointments, managing patient records, and providing administrative support in multidisciplinary wellness clinic setting. You will play a crucial role in creating a positive patient experience, facilitating communication between patients and healthcare providers, and maintaining efficient office operations.

Primary Responsibilities and Duties

• Greeting patients professionally both in person and on the phone
• Quickly answering or properly referring questions and issues
• Optimizing provider schedules and patient satisfaction with efficient scheduling
• Notifying providers of patient arrivals
• Comforting patients by anticipating anxieties and effectively answering questions
• Ensuring availability of treatment information by retrieving and updating patient records
• Verifying financial records and collecting patient charges while filing and expediting third-party claims
• Maintaining office inventory and equipment by anticipating supply needs and expediting supply orders

• Obtain patient address, contact details, medical benefits information and medical history
• Maintain patient data is up-to-date and verify patient information at every visit
• Process credit card payments and balance daily cash deposits
• Perform timely billing in Clinic Management System and medical benefits portals

• Inform patients about delays and waiting times
• Support triage to gather patient information for clinical judgment to priority of care
• Stay updated with information regarding insurance programs and funding sources.
• Assist patients in filling forms
• Support the lead Care Navigator in providing optimal and positive patient care experience.
• Management of patients’ records in accordance with PDPA act

Secondary Responsibilities and Duties

• Assist Doctor/ Nurses in procedures
• Dispensing of medication with second checker
• Perform venipuncture (possess valid certification)
• Perform procedures in treatment room (e.g.: ECG, Dressing etc)
• Attend educational trainings for professional development
• Maintain proper infection control standards
• Demonstrate proper use and care of medical & IT equipment
• People management skills – Supervise and mentor less experienced staff
• Respects the values, customs, spiritual beliefs and practices of individuals and groups
• Articulate FHG Purpose and Shared Values in daily work
• Be familiar with the guidelines set out in the wellness centre's standard operating policies and procedures and comply with them.
• Performs any other additional duties as assigned by Lead Care Navigator / Practice Manager / Operation Managers

Key Skills

• Communication skills to converse clearly over the telephone and in person
• Organization and time management to manage a variety of tasks effectively
• Attention to detail to schedule patients correctly and communicate scheduling difficulties with providers
• Technological skills, such as using word processing and spreadsheet programs to track data
• Interpersonal skills to interact positively with patients who may be upset or stressed
• Proven track record and a continuous improvement mindset
• Good written and spoken English
• Possess good medication knowledge (trainings will be provided if there’s no prior experience)
• Good interpersonal skills and ability to work with colleagues from cross departments
• Ability to be both a team leader and team player
• Possess interest and aptitude in the applied field
• Pro‑active, patient oriented and progressive
• Ability to prioritize and exceed expectations
• Able to work in a stressful environment and has good coping mechanism
• Has empathy and problem‑solving attitude
• Foster a supportive and compassionate environment to care for patient

Qualifications

• Education: Minimum GCE “N” Levels
• Experience: Minimum 1 year of experience in healthcare