Care Coordinator, Day Rehabilitation Centre

NTUC Health Co-operative Ltd; Singapore; On-site; SGD 40,000 - 64,000; Full time

Job summary

NTUC Health Co-operative Limited (NTUC Health) is seeking a Service Coordinator to support Day Rehabilitation Centres. The role covers onboarding, scheduling, subsidies, and client inquiries for Rehabilitation and Physiotherapy services in Singapore.

You will handle documentation, assist with center scheduling, enrolment, and CMS system tasks, while driving operational improvements and coordinating with the Care Coordinator team. A healthcare diploma and 3+ years' local experience are required.

Qualifications

• Diploma or Advanced Diploma in healthcare or related field.
• Minimum 3 years of healthcare experience in Singapore.
• Knowledge of geriatrics and community services.
• Proficiency in MS Office apps.
• Proficiency in Google Workspace apps.
• Strong written and verbal communication.
• Good teamwork and multitasking ability.
• Good judgment, problem-solving, and initiative.
• Independent, resourceful and detail-oriented.

Responsibilities

• Coordinate onboarding for new clients and assist with appointments and subsidies.
• Collaborate with internal teams to ensure smooth service delivery (AR services by Therapists).
• Plan and remind on reassessments of care plans per service requirements.
• Ensure timely documentation on systems and paper filing.

Skills

MS Office

Google Workspace

Communication

Teamwork

Multitasking

Attention to detail

Problem solving

Independent

Self-motivated

Written communication

Education

Diploma or Advanced Diploma in healthcare-related disciplines

Tools

MS Office

Google Workspace

Job description

Company description:
NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and elderly care services to meet the growing needs of families and their dependents. Building on more than five decades of experience and expertise, NTUC Health is among the largest senior day care, nursing home, and home personal care providers in Singapore. We also offer other services for seniors such as active ageing centres, community support for vulnerable seniors, and a sheltered senior group home. In addition, we run a family medicine clinic to cater to the general population.

About Us

NTUC Health Co-operative Limited (NTUC Health) is an NTUC enterprise that provides a comprehensive and integrated suite of quality and accessible health and eldercare services to meet the growing needs of families and their dependents. Building on close to three decades of experience and expertise, NTUC Health is among the largest providers of active ageing, senior day care, nursing home, and home personal care services in Singapore. We also serve vulnerable seniors in selected areas in Singapore through Community Case Management Services (CCMS), CREST mental health support, and a sheltered senior group home. In addition, we run a family medicine clinic.

Our purpose is to achieve ‘health for life'; enabling healthy and fulfilling years by being a trusted partner of seniors and their families in our community.

For more information, please visit ntuchealth.sg or follow us on Facebook, Instagram, and LinkedIn.
Services: Senior Day Care | Home Care | Nursing Home | Active Ageing and Senior Fitness | Rehabilitation and Physiotherapy | Family Medicine

Community Support: CCMS (Community Case Management Services) | CREST (Community Resource, Engagement and Support Team) | Henderson Home

Job Description

The incumbent will provide service coordination management, administrative support, and operations improvement and analysis for our Day Rehabilitation Centres (DRC).

You will need to:

a) Service Coordination Management

• Manage the onboarding process for new clients, assist in appointment scheduling and re-scheduling, subsidies application, and address client inquiries for Rehabilitation and Physiotherapy services.
• Work closely with internal stakeholders (where applicable) to ensure the smooth delivery of service.
  i.e. Active Rehabilitation (AR) service is carried out by Therapists.

b) Administrative Support

• Plan and remind stakeholders of the reassessment of care plans with clients as per their service plan's requirements. This is to determine if the client needs to continue with the service.
• Ensure that proper documentation on the systems and paper filing is completed on a timely basis.
• Provide scheduling and planning support for Day Rehabilitation Centres and Nursing Homes in accordance with planning guidelines.
• Assist the Rehabilitation and Physiotherapy team with client enrolment and center schedule management, and Bumblebee (CMS system) administrative and support tasks.
• Provide any other ad-hoc administrative general support to the Rehabilitation and Physiotherapy team as assigned.

c) Operational Improvement and Analysis

• Extract, measure, and monitor key performance indicators for Rehabilitation and Physiotherapy services.
• Assist Rehabilitation and Physiotherapy centers in driving center utilization metrics.
• Identify areas for operational improvement to increase the efficiency of Rehabilitation and Physiotherapy centers.

d) Additional Responsibilities

• Assist the Care Coordinator team in service coordination management.

Job Description (Continued)

Qualification

You should:

• Diploma or Advanced Diploma, preferably in healthcare related disciplines.
• Minimum 3 years' experience working in a healthcare settings in Singapore
• Good knowledge of the geriatrics and community services
• Proficiency in MS Office applications
• Proficiency in Google Workspace applications - Gmail, Google Calendar, Google Docs/Sheets/Slides, Google Drive
• Good interpersonal and writing skills
• Good team player and able to multi-task
• Good communication skills (oral and written)
• Passionate in community services and service-oriented
• Good judgment and decision-making, problem-solving skills
• Independent, resourceful, and self-motivated
• Meticulous with an eye for detail

Other Information

It would be great if you:

• Knowledge of LEAN/Six Sigma/AGILE/Design Thinking methodology preferred