Card Operations Specialist - MariBank Experienced (Individual Contributor) Singapore Operations

Monee; Singapore; Sur place; SGD 52 000 - 78 000; Plein temps

Résumé du poste

Monee, a leading digital payments provider, is seeking a Card Operations Officer - Operations for MariBank in Singapore. You will support the Banking Operations Team, handling card and loan operations, and ensure smooth processing and compliance.

The role requires a diploma or bachelor's degree, 3+ years in card operations in banking, strong analytical and communication skills, and proficiency with Excel and Word. You will manage multiple tasks and help implement system enhancements.

Qualifications

• Diploma/Bachelor's degree in any field.
• At least 3 years of relevant Card Operations experience in banking.
• Experience in Consumer Loan Operations is a plus.
• Strong analytical skills with excellent verbal and written communication abilities.

Responsabilités

• Provide high-quality support to the Banking Operations Team, focusing on Card and Loan Operations.
• Handle processing tasks, including Chargeback, Retrieval, Representments, Pre-arbitration, Arbitration, Pre-Compliance, and Compliance, using internal bank systems or Card Association platforms.
• Ensure efficient resolution of transactional and operational issues, tracking them through to completion while maintaining agreed service levels.
• Assist in testing and implementing system and process enhancements to optimize efficiency.
• Adhere to processing KPIs, SLAs, and comply with operational controls and external regulations.
• Provide support for other operational products as needed.

Connaissances

Strong analytical

Verbal and written communication

Multitasking

Time management

Formation

Diploma or Bachelor's Degree

Outils

Excel

Word

Description du poste

Card Operations Officer - Operations, MariBank

Experienced (Individual Contributor)

Department Operations

Monee is a leading digital payments and financial services provider in Southeast Asia, with a growing presence in Latin America. Its mission is to better the lives of individuals and businesses in the region with financial services through technology.

Monee delivers a comprehensive range of digital financial products and services, including mobile wallets, payment processing, credit, banking, and insurtech. By leveraging technology and strategic partnerships, Monee aims to drive greater digital financial inclusion, convenience, and accessibility for individuals and small businesses across Southeast Asia and Latin America.

Monee is part of Sea Limited, a global technology company.

Job Description:

• Provide high-quality support to the Banking Operations Team, focusing on Card and Loan Operations.
• Handle processing tasks, including Chargeback, Retrieval, Representments, Pre-arbitration, Arbitration, Pre-Compliance, and Compliance, using internal bank systems or Card Association platforms.
• Ensure efficient resolution of transactional and operational issues, tracking them through to completion while maintaining agreed service levels.
• Assist in testing and implementing system and process enhancements to optimize efficiency.
• Adhere to processing KPIs, SLAs, and comply with operational controls and external regulations.
• Provide support for other operational products as needed.

Requirements:

• A Diploma/Bachelor's Degree in any field
• At least 3 years of relevant experience in Card Operations within a banking environment preferred.
• Experience in Consumer Loan Operations is a plus.
• Strong analytical skills with excellent verbal and written communication abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in MS Office, particularly Excel and Word.