Card Operations Specialist - MariBank

MARIBANK SINGAPORE PRIVATE LIMITED; Singapore; On-site; SGD 42,000 - 68,000; Full time

Job summary

MARIBANK SINGAPORE PRIVATE LIMITED is seeking a capable professional to provide high-quality support to the Banking Operations Team, focusing on Card and Loan Operations. You will handle processing tasks across Chargeback, Retrieval, Representments, and related workflows, aiming for timely resolution within agreed KPIs.

You will test and implement system and process enhancements to optimize efficiency, ensure compliance with SLAs and external regulations, and support other operational products

Qualifications

• Diploma or Bachelor's degree in any field.
• At least 3 years of Card Operations experience in banking.
• Strong analytical, communication, and multitasking abilities.

Responsibilities

• Provide high-quality support to the Banking Operations Team focusing on Card and Loan Operations.
• Handle processing tasks including Chargeback, Retrieval, Representments, and related workflows.
• Ensure efficient resolution of transactional and operational issues while maintaining service KPIs and SLAs.
• Assist in testing and implementing system and process enhancements to optimize efficiency.
• Adhere to processing KPIs, SLAs, and comply with regulatory requirements.

Skills

Analytical skills

Verbal & written communication

Multitasking & time management

Education

Diploma/Bachelor's Degree in any field

Tools

MS Office

Job description

Job Description:

• Provide high-quality support to the Banking Operations Team, focusing on Card and Loan Operations.
• Handle processing tasks, including Chargeback, Retrieval, Representments, Pre‑arbitration, Arbitration, Pre‑Compliance, and Compliance, using internal bank systems or Card Association platforms.
• Ensure efficient resolution of transactional and operational issues, tracking them through to completion while maintaining agreed service levels.
• Assist in testing and implementing system and process enhancements to optimize efficiency.
• Adhere to processing KPIs, SLAs, and comply with operational controls and external regulations.
• Provide support for other operational products as needed.

Requirements:

• A Diploma/Bachelor's Degree in any field
• At least 3 years of relevant experience in Card Operations within a banking environment preferred.
• Experience in Consumer Loan Operations is a plus.
• Strong analytical skills with excellent verbal and written communication abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in MS Office, particularly Excel and Word.