Card Operations Specialist - MariBank

Monee; Singapore; On-site; SGD 50,000 - 70,000; Full time

Job summary

Monee in Singapore is seeking a Banking Operations professional to provide high-quality support focusing on Card and Loan Operations. The role involves handling various processing tasks and ensuring the efficient resolution of operational issues.

The ideal candidate should have at least 3 years of relevant experience, strong analytical skills, and proficiency in MS Office applications. Join us to contribute to optimizing our banking operations.

Qualifications

• At least 3 years of relevant experience in Card Operations within a banking environment preferred.
• Experience in Consumer Loan Operations is a plus.

Responsibilities

• Provide high-quality support to the Banking Operations Team.
• Handle processing tasks using internal bank systems or Card Association platforms.
• Ensure efficient resolution of transactional and operational issues.

Skills

Analytical skills

Verbal communication

Written communication

Multitasking

Time management

Proficiency in MS Office

Education

Diploma/Bachelor's Degree

Tools

MS Excel

MS Word

Job description

Job Description

• Provide high-quality support to the Banking Operations Team, focusing on Card and Loan Operations.
• Handle processing tasks, including Chargeback, Retrieval, Representments, Pre-arbitration, Arbitration, Pre-Compliance, and Compliance, using internal bank systems or Card Association platforms.
• Ensure efficient resolution of transactional and operational issues, tracking them through to completion while maintaining agreed service levels.
• Assist in testing and implementing system and process enhancements to optimize efficiency.
• Adhere to processing KPIs, SLAs, and comply with operational controls and external regulations.
• Provide support for other operational products as needed.

Requirements

• A Diploma/Bachelor's Degree in any field
• At least 3 years of relevant experience in Card Operations within a banking environment preferred.
• Experience in Consumer Loan Operations is a plus.
• Strong analytical skills with excellent verbal and written communication abilities.
• Ability to multitask, prioritize, and manage time effectively.
• Proficiency in MS Office, particularly Excel and Word.