Car Workshop Admin & Customer Service Specialist

ARC MOTORWORKS PTE LTD; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

ARC MOTORWORKS PTE LTD in Singapore is seeking an experienced Car Workshop Admin to oversee daily workshop administration, handle motor insurance claims, and assist with customer inquiries and upselling services.

You will create job cards, schedule appointments, record sales, liaise with insurance surveyors, greet walk-in clients, and promote add-on packages.

The role requires 1–2 years in a car workshop, strong communication, and proficiency with Excel/Word.

Qualifications

• Minimum 1–2 years of experience in a car workshop.
• Strong communication with a customer-oriented and sales-driven mindset.
• Organized, detail-oriented and proficient in basic computer software.
• Bilingual in Mandarin and English to liaise with customers and staff.

Responsibilities

• Create job cards, schedule appointments, issue quotations and invoices, and track vehicle repair statuses.
• Record daily sales transactions, handle cash/cashless collections, manage basic bookkeeping, issue receipts, and assist with simple monthly sales/billing reconciliations.
• Handle accident reporting (GIA e-filing), liaise with insurance surveyors, and process repair claim documentation.
• Greet walk-in clients, provide updates on repairs, and actively recommend additional service add-ons/packages.

Skills

Customer service

Administrative skills

Communication

Bilingual Mandarin

Tools

Excel

Word

Spreadsheets

Job description

ARC MOTORWORKS PTE LTD in Singapore is seeking an experienced Car Workshop Admin to oversee daily workshop administration, handle motor insurance claims, and assist with customer inquiries and upselling services.

You will create job cards, schedule appointments, record sales, liaise with insurance surveyors, greet walk-in clients, and promote add-on packages.

The role requires 1–2 years in a car workshop, strong communication, and proficiency with Excel/Word.