Auto Service Concierge & Admin Support

BAN HOCK HIN COMPANY PRIVATE LIMITED; Singapore; On-site; SGD 27,900 - 39,060; Full time

Benefits offered by this job

Career growth

Performance bonus

Annual appraisal

Diversity & inclusion

Job summary

Ban Hock Hin Company Private Limited in Singapore is seeking a customer service / admin professional to attend to walk-in customers, calls, and inquiries. The role involves scheduling service appointments, coordinating with mechanics, and communicating progress to customers.

You will prepare quotations, invoices, and process payments, maintain accurate records, and support daily workshop operations. Prior automotive or workshop experience is advantageous.

Qualifications

• 1+ year of customer service or administrative experience.
• Good communication and interpersonal skills.
• Proficient in Microsoft Office and computer systems.

Responsibilities

• Attend to walk-in customers, phone calls, WhatsApp enquiries, and emails in a professional and friendly manner.
• Schedule service appointments and coordinate with mechanic to ensure efficient workflow and timely completion of service jobs.
• Communicate with customers on service progress, estimated completion times, and any additional repairs or maintenance identified by the workshop team.
• Prepare quotations, generate invoices, and process customer payments accurately.
• Follow up with customers after service completion to ensure satisfaction and address any enquiries or feedback.
• Maintain accurate customer records and ensure all service documentation is complete and up to date.
• Support the daily administrative and operational activities of the workshop.
• Perform any other duties as assigned by the Manager

Skills

Customer service

Interpersonal skills

Communication

MS Office

Tools

Microsoft Office

Job description

Ban Hock Hin Company Private Limited in Singapore is seeking a customer service / admin professional to attend to walk-in customers, calls, and inquiries. The role involves scheduling service appointments, coordinating with mechanics, and communicating progress to customers.

You will prepare quotations, invoices, and process payments, maintain accurate records, and support daily workshop operations. Prior automotive or workshop experience is advantageous.