Business System Analyst

Omni-Plus System Limited; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

Omni-Plus System Limited is seeking a versatile IT professional to provide ERP and application support, with strong SAP B1 and MVC/Web Services background. You will work on integrating front-end and backend development, manage incident resolution, and assist in ERP transitions and continuous improvement initiatives.

The role requires independent work, attention to timelines, and involvement in production deployments, audits, and compliance tasks as part of a growing IT team in Singapore.

Qualifications

• ERP systems expertise including Infor Syteline and SAP B1.
• Strong understanding of SAP B1 architecture.
• Hands-on development with SAP B1 SDK, VB.NET/C#, Web Services, ASP.Net and Crystal Reports.
• Excellent MS SQL knowledge.
• Proficiency in JavaScript, HTML and CSS.
• Broad IT skills and problem-solving abilities.

Responsibilities

• Work closely with managers to ideate software solutions.
• Apply development principles and best practices for scalability and efficiency.
• Knowledgeable and have technical experience with frameworks, especially integrating front-end development and back-end server-side development.
• Able to work independently and craft own timeline.
• Responsible for primary application support, incident recovery, problem tracking, diagnosis, replications, troubleshooting, and resolution of the incidents.
• Determine type of issue by first level support (contact centre) & perform second level investigation support (data, application use, procedure and/or process, system, network, etc.) and route to the extended parties responsible for the successful resolution.
• Track contact centre tickets to identify technical issues and either resolve those issues or elevate them to the responsible party (i.e. identify server, network, or database issues and re-assign to the appropriate team)
• Perform periodic statistical extraction to support operational reporting (capacity management availability, obsolescence, maintenance plan)
• Support key audit & major compliance tasks when required.
• Support deployment to production for all business enhancements, tech refresh upgrade & security compliance patching in accordance with change process
• Participate in continuous improvement tasks in enhancing existing monitoring mechanism towards full automation with minimal human intervention
• May require to support special projects implementation including SI and also CR
• Support in the transition to a new ERP system, including implementation, training, etc.
• Undertake task/project assigned to achieve Organisational objectives

Skills

ERP systems

SAP B1 architecture

SAP B1 SDK

VB.NET/C#

Web Services

ASP.Net

Crystal Reports

MS SQL

JavaScript

HTML/CSS

Tools

SAP B1

SAP B1 SDK

VB.NET/C#

Web Services

ASP.Net

Crystal Reports

MS SQL

JavaScript

HTML/CSS

Job description

Duties and Responsibilities

• Work closely with managers to ideate software solutions.

• Apply development principles and best practices for scalability and efficiency.

• Knowledgeable and have technical experience with frameworks, especially integrating front-end development and back-end server-side development.

• Able to work independently and craft own timeline.

• Responsible for primary application support, incident recovery, problem tracking, diagnosis, replications, troubleshooting, and resolution of the incidents.

• Determine type of issue by first level support (contact centre) & perform second level investigation support (data, application use, procedure and/or process, system, network, etc.) and route to the extended parties responsible for the successful resolution.

• Track contact centre tickets to identify technical issues and either resolve those issues or elevate them to the responsible party (i.e. identify server, network, or database issues and re-assign to the appropriate team)

• Perform periodic statistical extraction to support operational reporting (capacity management availability, obsolescence, maintenance plan)

• Support key audit & major compliance tasks when required.

• Support deployment to production for all business enhancements, tech refresh upgrade & security compliance patching in accordance with change process

• Participate in continuous improvement tasks in enhancing existing monitoring mechanism towards full automation with minimal human intervention

• May require to support special projects implementation including SI and also CR

• Support in the transition to a new ERP system, including implementation, training, etc.

• Undertake task/project assigned to achieve Organisational objectives

Technical Competencies

• Experience in support for ERP INFOR Syteline, SAP B1, HANA is an added advantage

• Detailed understanding of SAP B1 and its architecture

• Hands-on development experience in developing applications using SAP B1 SDK, VB.NET/C#, Web Services, ASP.Net and Crystal Reports

• Excellent MS SQL knowledge

• Familiar with JavaScript, HTML and CSS

• Good technology and broad IT skills

Task-related Competencies

• Good analytical and problem-solving skills who can analyse issues holistically and propose a solution

• Ensure assigned tasks are completed end-to-end