Business Support, Facilities Support

Jones Lang LaSalle Incorporated; Singapore; Hybrid; SGD 42,000 - 66,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Workplace Experience Ambassador to own the overall workplace experience in our Singapore office, serving as the primary touchpoint for employees, visitors, and service partners while ensuring high-touch operations and collaboration with the real estate and engineering teams.

You will manage daily soft facilities tasks, coordinate with maintenance, handle space planning, events, pantries, health and safety, and after-hours coverage as needed,

Qualifications

• Nitec or diploma in Hotel & Hospitality Management, Facilities Management, or an equivalent field of study.
• 3+ years of experience in office coordination, hospitality, facilities, or workplace operations.
• Strong operational mindset with a passion for building employee experiences.
• Experience managing a substantial workforce and coordinating cross-functional teams.
• Excellent written and verbal communication skills; proficient in Google Workspace.

Responsibilities

• Coordinate on-site soft facilities operations and administration.
• Partner with maintenance for daily tasks and conduct inspections to ensure quality.
• Monitor service partner inspections and periodic reports for compliance.
• Coordinate storage, space planning, event planning and meeting room arrangements.
• Oversee waste, pest control, and cleaning scheduling and performance.
• Review service partner deployment to optimize manpower use.
• Ensure health, safety and HS&E policy compliance; report non-conformance promptly.
• Coordinate training programs for cleaners, landscapers, waste and pest control.
• Support events from setup to logistics, including AV and layout coordination.
• Conduct daily toolbox talks addressing HS&E and lessons learned.
• Serve as first point of coverage for client receptionist and maintain warm hospitality.

Skills

Office coordination

Hospitality mindset

Time management

Multi-tasking

Interpersonal skills

Communication skills

Team player

Problem solving

Proactive attitude

Education

Nitec/Higher/Nitec/Diploma in Hotel & Hospitality Management, Facilities Management, or an equivalent field of study

Tools

CMMS platform

Help desk platforms

Google Workspace

Job description

**Workplace Experience Ambassador - Job Description****About the Role:**As a Workplace Experience Ambassador scope of work own the overall workplace experience, be the primary touch point with Client employees, visitors, and service partners - delivering a high-touch and high-impact workplace experience. This role will be responsible for managing daily soft facilities operations in the Singapore office, including close collaboration with building landlord and client’s pantries partners.You’ll work in close partnership with Workplace Experience Manager, Engineering team, Senior Facilities Manager (Site Lead) and the client’s real estate team, contributing to the entire client workplace experience includes cleaning, landscape, pest control, waste disposal, space & move management, events and support pantries management. While the role requires someone highly proactive and independent, you will also be a key collaborator on strategic workplace experience initiatives that enhance employee experience, operational excellence, and our cross-site & function collaboration.**Responsibilities:*** To coordinate all on-site soft facilities operational and administrative duties.* Partnering closely with the in-house maintenance team for all daily maintenance matters and conducting daily inspection to ensure quality standards are being maintained.* Monitor submission of service partners’ daily inspection and periodic reports.* Responsible for coordinating and improve efficiency of storage, transportation, space planning, event planning and meeting room arrangement.* Oversee the planning and executing of the waste, pest control and cleaning scheduling.* Review service partners’ deployment and duties to optimal use of manpower.* Regular inspection for conformance to service standards and expectation of cleanliness, waste management.* Ensuring that all service partners conduct themselves in accordance with relevant policy on health and safety. They will be committed to maintaining a healthy and safe work environment.* Ensuring at all times that they carry out their work safely and with due regard for others in accordance with HS&E procedures and instructions, contractual, legislative and local requirements.* Reporting immediately any non-conformance, unsafe act or unsafe condition to line management for investigation and corrective action.* Identify, collate and report any building defects.* Coordinate with all service partner on their plan training programme for cleaners, landscapers, waste and pest control.* Coordinate and support events from set up requirements to logistical support including AV set-up, liaise with onsite support team on layout etc.* Conduct daily toolbox talk to address HSE, work activities and shared lesson learnt.* Serve as first point of coverage for client receptionist by supporting in delivering warm, professional hospitality while following site security protocols for all visitors. independently.* Complete additional responsibilities as assigned.**Requirements:*** Nitec/Higher/Nitec/Diploma in Hotel & Hospitality Management, Facilities Management, or an equivalent field of study required* 3+ years of experience in office coordination, hospitality, facilities, or workplace operations.* A strong operational mindset with a genuine passion for building meaningful employee experiences.* Experience in managing a substantial size of workers* Excellent time management skills and ability to multi-task and prioritize work.* A positive attitude and a good team-player with good interpersonal and supervisory skills.* A proactive, positive, and solutions-oriented attitude - someone who thrives in fast-paced, people-first environments.* Excellent written and verbal communication skills across email and in-person interactions.* Proficiency in Google Workspace (Docs, Sheets, Slides) and comfort using CMMS platform or help desk platforms.* Others: The role includes the need to potentially provide after-hours coverage when necessary.