Business Support Executive

StarHub; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

StarHub is seeking an Executive Assistant to the Head of Department to provide high‑level support, coordination, and strategic assistance. You will prepare executive materials, manage communications, and ensure smooth governance across regional teams.

Responsibilities include briefing pack preparation, meeting follow‑ups, onboarding/offboarding operations, procurement using SAP Ariba, and event logistics for regional leadership gatherings.

Qualifications

• Education: Bachelor's Degree or Advanced Diploma in Business Administration, Management, or related discipline.
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• Experience: 3-5 years as an Executive Assistant or Senior Business Support to senior leaders.
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• Systems & Tools: Proficiency with procurement suites (e.g., SAP Ariba) and calendar/asset management tools.
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• Executive presence & discretion in handling confidential matters.
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• Advanced written and verbal communication skills across regional teams.
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• Outstanding organization and time-management with competing priorities.
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• Process & technical aptitude with MS Office 365 and process automation familiarity.

Responsibilities

• Executive & Strategic Assistance to HOD and senior leadership.
• Prepare, compile, and format meeting materials, decks, dashboards, and briefing packs.
• Draft, review, and handle internal and external correspondence for the HOD.
• Attend leadership meetings, capture insights, and track cross-functional commitments.
• Assist the HOD on strategic workplace initiatives and digitization projects.
• Lead change during enterprise system migrations, tool rollouts, and policy changes.
• Manage onboarding/offboarding workflows, hardware provisioning, and access controls.
• Audit and optimize operational workflows to reduce bottlenecks and improve experience.
• Maintain department hardware/software inventory; oversee NBV reviews and audits.
• Execute procurement requests via SAP Ariba in compliance with governance and budget.
• Plan town halls, leadership off-sites, and regional events; coordinate travel logistics.
• Collaborate with cross-border stakeholders for major regional events (e.g., DKO).

Skills

Executive presence

Communication

Organization

Discretion

Process optimization

Education

Bachelor's degree or Advanced Diploma

Tools

SAP Ariba

Calendar tools

Asset management platforms

Job description

• Executive Briefings & Materials: Prepare, compile, and format meeting materials, decks, reporting dashboards, and briefing packs prior to strategic executive meetings.
• Communications & Stakeholder Liaison: Draft, review, and handle internal and external correspondence on behalf of the HOD; serve as a professional gatekeeper and trusted point of contact for internal leadership and external partners.
• Strategic Tracking & Action Follow-Up: Attend leadership meetings with or on behalf of the HOD, capture actionable insights, and hold cross-functional team members accountable to commitment timelines and key performance indicators (KPIs).
• Strategic Initiatives & Project Support
• Assist the HOD in executing strategic workplace initiatives, workflow automation projects (e.g., onboarding digitization), and continuous improvement programs (WITS).
• Act as a lead change agent during enterprise system migrations, tool rollouts, and policy changes across supported teams.
• Employee Lifecycle & Operations
• Manage end-to-end onboarding/offboarding operational workflows, including hardware provisioning, access privileges, and system deactivations.
• Audit and continuously optimize operational workflows to eliminate administrative bottlenecks and elevate the overall employee experience.
• Asset Management & Procurement
• Maintain and audit the department's hardware and software inventory list to ensure complete data accuracy and compliance.
• Oversee asset lifecycle management, end-of-life disposal, Net Book Value (NBV) reviews, and coordination with IS/IT security teams.
• Execute procurement requests (laptops, supplies, software licenses) via SAP Ariba in strict compliance with corporate governance and budget limits.
• Department Events & Regional Logistics
• Plan and execute end-to-end logistics for town halls, leadership off-sites, team-building sessions, and corporate celebrations.
• Partner with cross-border stakeholders (e.g., Malaysia counterparts and Marketing teams) to execute major regional events, such as the annual Delivery Kick-off (DKO).
• Oversee general department logistics, including travel itineraries, technical certification tracking, and general administrative requests.

Job Description

Key Responsibilities

• Executive & Strategic Assistance to HOD
• Executive Briefings & Materials: Prepare, compile, and format meeting materials, decks, reporting dashboards, and briefing packs prior to strategic executive meetings.
• Communications & Stakeholder Liaison: Draft, review, and handle internal and external correspondence on behalf of the HOD; serve as a professional gatekeeper and trusted point of contact for internal leadership and external partners.
• Strategic Tracking & Action Follow-Up: Attend leadership meetings with or on behalf of the HOD, capture actionable insights, and hold cross-functional team members accountable to commitment timelines and key performance indicators (KPIs).
• Strategic Initiatives & Project Support
• Assist the HOD in executing strategic workplace initiatives, workflow automation projects (e.g., onboarding digitization), and continuous improvement programs (WITS).
• Act as a lead change agent during enterprise system migrations, tool rollouts, and policy changes across supported teams.
• Employee Lifecycle & Operations
• Manage end-to-end onboarding/offboarding operational workflows, including hardware provisioning, access privileges, and system deactivations.
• Audit and continuously optimize operational workflows to eliminate administrative bottlenecks and elevate the overall employee experience.
• Asset Management & Procurement
• Maintain and audit the department's hardware and software inventory list to ensure complete data accuracy and compliance.
• Oversee asset lifecycle management, end-of-life disposal, Net Book Value (NBV) reviews, and coordination with IS/IT security teams.
• Execute procurement requests (laptops, supplies, software licenses) via SAP Ariba in strict compliance with corporate governance and budget limits.
• Department Events & Regional Logistics
• Plan and execute end-to-end logistics for town halls, leadership off-sites, team-building sessions, and corporate celebrations.
• Partner with cross-border stakeholders (e.g., Malaysia counterparts and Marketing teams) to execute major regional events, such as the annual Delivery Kick-off (DKO).
• Oversee general department logistics, including travel itineraries, technical certification tracking, and general administrative requests.

Qualifications

Job Requirements

• Education: Bachelor's Degree or Advanced Diploma in Business Administration, Management, or a related discipline.
• Experience: 3-5 years of progressive experience in an Executive Assistant or Senior Business Support role, directly supporting senior leaders or executive heads.
• Systems & Tools: Proficiency with procurement suites (e.g., SAP Ariba), calendar management tools, and asset management platforms.
• Executive Presence & Discretion: Exceptional professionalism, emotional intelligence, and absolute discretion when handling highly confidential strategic matters.
• Advanced Communication: Strong written and verbal communication skills; adept at writing formal memos, editing executive decks, and communicating across regional teams.
• Organization & Time Management: Outstanding organizational skills with a proven track record of managing competing priorities for senior leadership under tight deadlines.
• Process & Technical Aptitude: Advanced proficiency in Microsoft Office 365 (Outlook, PowerPoint, Excel, Teams); familiar with process optimization methodologies or automation tools.