Business Strategy Manager - TikTok Live

TikTok; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

TikTok is seeking a Vendor/Operations Manager for its Livestream Team in Singapore to oversee BPO vendors, drive performance, and ensure service levels across the organization. The role involves close collaboration with internal stakeholders and travel to vendor sites as needed.

Responsibilities include maintaining vendor relationships, evaluating performance, producing detailed reports, and staying abreast of industry trends to drive improvements in BPO management and competitiveness.

Qualifications

• Bachelor's degree in Business, Management, Operations, or a related field.
• Minimum of 5 years of experience in BPO/vendor management or a related role with two years of relevant experience in content moderation / trust & safety / content quality assurance.
• Proven track record in end-to-end BPO management, including quality performance management.
• Ability to effectively coordinate with both internal and external stakeholders.
• Ability to travel to BPO sites when required
• Proficiency in producing and interpreting detailed reports.

Responsibilities

• Establish, maintain, and oversee relationships with BPO vendors, ensuring cost-effectiveness and productivity.
• Regularly assess vendor performance, ensuring they meet contractual obligations and service level agreements.
• Coordinate with internal and external stakeholders, ensuring alignment of objectives and clear communication.
• Work closely with cross-functional teams to align BPO services with company needs and objectives.
• Resolve conflicts and address vendor-related issues in a timely manner.
• Build trust and establish strong relationships with vendors to address issues in a timely manner.
• Analyze performance metrics, implementing corrective measures when needed.
• Travel to BPO vendor sites for evaluations, meetings, and relationship strengthening.
• Regularly produce and present detailed reports on vendor performance, risks, opportunities, and other relevant metrics.
• Stay updated on industry trends, driving innovation in BPO management and ensuring competitiveness.

Skills

Vendor management

Stakeholder coordination

Performance analysis

Travel readiness

Report generation

Education

Bachelor's degree in Business/Management/Operations

Tools

MS Office (Excel)

Job description

Responsibilities

About the Team

The Livestream Team is committed to creating real-time interactive scenes, As a new form of content, Livestream creates value for all parties in the ecology. Livestream provides users with a unique consumption experience and further generalizes content. It is also a new way of employment to provide more direct fan interaction and deepen relationships with authors; It provides an objective revenue to the platform and promotes content exclusivity. It also serves as a "new infrastructure" for expanding ecological boundaries.

• Establish, maintain, and oversee relationships with BPO vendors, ensuring cost-effectiveness and productivity.
• Regularly assess vendor performance, ensuring they meet contractual obligations and service level agreements.
• Coordinate with internal and external stakeholders, ensuring alignment of objectives and clear communication.
• Work closely with cross-functional teams to align BPO services with company needs and objectives.
• Resolve conflicts and address vendor-related issues in a timely manner.
• Build trust and establish strong relationships with vendors to address issues in a timely manner.
• Analyze performance metrics, implementing corrective measures when needed.
• Travel to BPO vendor sites for evaluations, meetings, and relationship strengthening.
• Regularly produce and present detailed reports on vendor performance, risks, opportunities, and other relevant metrics.
• Stay updated on industry trends, driving innovation in BPO management and ensuring competitiveness.

Qualifications

Minimum Qualifications:

• Bachelor's degree in Business, Management, Operations, or a related field.
• Minimum of 5 years of experience in BPO/vendor management or a related role with two years of relevant experience in content moderation / trust & safety / content quality assurance
• Proven track record in end-to-end BPO management, including quality performance management.
• Ability to effectively coordinate with both internal and external stakeholders.
• Ability to travel to BPO sites when required
• Proficiency in producing and interpreting detailed reports.

Preferred Qualifications:

• Strong analytical and problem-solving skills.
• Familiarity with the BPO industry, including its trends and best practices of Content Moderation
• Capacity to multitask, prioritize, and operate efficiently in a fast-paced environment.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.