Business Process Analyst

KOCH BUSINESS SOLUTIONS - ASIA PACIFIC PTE. LTD.; Singapore; On-site; SGD 55,000 - 85,000; Full time

Job summary

KOCH BUSINESS SOLUTIONS ASIA PACIFIC PTE. LTD. seeks a Business Process Analyst to support T&E auditing and card program governance across APAC, including China.

You will apply global policies, manage exceptions, and assist stakeholders in travel, expense submissions, and policy interpretations. The role emphasizes cross-functional collaboration, process improvement, and meticulous attention to compliance. Fluency in Chinese is required, with additional language skills in Japanese or Korean a

Qualifications

• Diploma or degree in Finance, Business, Accounting, or related field.
• Strong customer focus with a proactive approach to problem-solving.
• Experience in process improvement and operational efficiency.
• Effective communication across diverse and multicultural audiences.
• Strong organizational skills with attention to detail.
• Proficiency in Microsoft Excel, Word, and Outlook.
• Proficiency in Chinese is required to communicate with stakeholders in China.

Responsibilities

• Understand and apply T&E processes and global policies across business units.
• Manage a workbench of exceptions from an automated auditing tool.
• Analyze employee expense submissions and receipts using logic and prudence.
• Ensure submissions comply with company policies and procedures.
• Educate employees on policies and Koch Principles through exceptions.
• Identify high-risk patterns that could indicate fraud or misuse.
• Differentiate between abuse and negligence in expense handling.
• Conduct pre-audit on T&E expenses for the APAC region.
• Manage personal expense recovery and reimbursement for China employees.
• Manage corporate card requests and inquiries; ensure policy interpretation.
• Coordinate KYC requirements and governance for card programs.
• Communicate clearly with cardholders and supervisors; handle delinquency processes.

Skills

Customer focus

Problem solving

Process improvement

Communication across diverse audiences

Organizational skills

MS Office suite (Excel, Word, Outlook)

Chinese language proficiency

Education

Finance/Business/Accounting degree

Tools

Power Automate

Power BI

Power Query

Alteryx

Job description

Your Job

Business Process Analyst

Our Team

We are part of the Global Travel & Expense (T&E) team, providing centralized support for business travel, corporate card, expense management, audit, and compliance across Koch companies, joint ventures, and investments. We partner with stakeholders to deliver effective solutions and support corporate travelers and cardholders.

What You Will Do

T&E Auditing:

• Understand and apply T&E processes and global policies across business units
• Manage a workbench consisting of assigned exceptions generated by an automated auditing tool
• Apply logic and reason to analysis of employee expense submission entries and receipts.
• Know company policies and procedures to ensure expense submissions are compliant.
• Treat exceptions as opportunities to teach employees about company policies, procedures, Principle Based Management culture and Koch’s Guiding Principles
• Identify high-risk patterns which can lead to fraud, misuse, or abuse of company assets.
• Differentiate between abuse and negligence.
• Conduct pre-audit on T&E Expense for APAC region
• Manage the personal expense recovery process and personal reimbursement process for China employees.

T&E Card Program:

• Manage corporate card requests (applications, terminations, credit limit changes) and inquiries
• Respond to T&E-related queries, including expense submissions, reimbursements, and policy interpretation
• Assist employees with business travel-related inquiries and booking issues
• Coordinate KYC requirements and maintain program governance (authorized officers, administrators) for Credit Card Programs.
• Communicate clearly, concisely, and strategically with cardholders and supervisors.
• Manage delinquency processes and follow up on outstanding balances

Who You Are (Basic Qualifications)

• Diploma or degree in Finance, Business, Accounting, or related field
• Strong customer focus with a proactive approach to problem-solving
• Experience in process improvement and operational efficiency
• Effective communication skills across diverse and multicultural audiences
• Strong organizational skills with attention to detail
• Proficiency in Microsoft Excel, Word, and Outlook
• Proficiency in Chinese is required to effectively communicate with stakeholders in China.

What Will Put You Ahead

• 3 years of experience in T&E, finance, or a related function
• Strong written and verbal communication skills
• Exposure to automation and analytics tools (e.g., Power Automate, Power BI, Power Query, Alteryx)
• Additional language capabilities in Japanese or Korean would be advantageous in supporting regional stakeholders

At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy.

Who We Are

As a Koch company, Koch Business Solutions (KBS) provides consulting and transactional services for Koch companies in the areas of human resources, information technology, finance, accounting as well as project, facilities and property management. Our think tank of problem-solvers and idea-makers transform work life for 122,000 employees around the globe.

At Koch, employees are empowered to do what they do best to make life better. Learn how ourbusiness philosophyhelps employees unleash their potential while creating value for themselves and the company.

Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results.