Senior Product Manager (AI Solutions), Trust & Safety

TikTok; Singapore; Sur place; SGD 150 000 - 210 000; Plein temps

Résumé du poste

TikTok is seeking a Senior Product Manager (AI Solutions) for Trust & Safety to own end-to-end product development in AI-enabled risk prevention, threat detection, and automated containment.

You'll translate complex risk workflows into scalable AI-powered capabilities, define success metrics, collaborate with ML/DS and engineering, and shape Human+AI collaboration models while maintaining high safety standards.

Qualifications

• Bachelor's degree or above required; 3+ years of product management experience preferred.
• Hands-on experience with LLMs, AI Agents, intelligent automation, or AI-powered products; ability to translate AI capabilities into real-world solutions.
• Ability to own a complex product end-to-end, from problem definition to execution, launch, and iteration.

Responsabilités

• Own end-to-end product development for high-impact AI problem spaces within Risk Prevention & Response.
• Translate ambiguous business problems into clear product solutions and execution plans.
• Design AI-native workflows and Human + AI collaboration models with scalable architecture.
• Drive AI products from discovery to production launch, adoption, and iteration, with cross-functional partners.
• Define success metrics and evaluation frameworks for AI capabilities and ensure safe, auditable outcomes.

Connaissances

LLMs

AI Agents

Intelligent automation

AI-powered products

Formation

Bachelor's degree or above

Description du poste

Senior Product Manager (AI Solutions), Trust & Safety

Employment Type: Regular

Responsibilities

About the TeamWe are the TnS-Platform Product team, sitting in TnS-RPR(Risk Prevention and Response) , aiming to provide product solutions with tooling support for RPR business and XFN to inspire, preserve, and sustain trust with society stakeholders.

• - Own end-to-end product development for selected high-impact AI problem spaces within Risk Prevention & Response (RPR) business under Trust and Safety, such as proactive risk discovery, signal investigation, risk assessment, response and containment, or prevention.
• - Develop a deep understanding of complex risk governance workflows, identify high-value opportunities for AI, and independently translate ambiguous business problems into clear product solutions and execution plans.
• - Design AI-native workflows and Human + AI collaboration models, defining where AI can operate autonomously, where human expertise and judgment are required, and how agents, experts, tools, and systems should work together effectively.
• - Drive AI products from problem discovery and 0→1 experimentation through production launch, adoption, and iteration, partnering closely with Operations, Engineering, ML/Data Science, Policy, QA, and other product teams.
• - Design scalable AI product capabilities, including agent workflows, tool and data integration, context management, human-in-the-loop mechanisms, and intelligent decision support, rather than solving individual use cases through one-off solutions.
• - Define success metrics and evaluation frameworks for owned AI capabilities, assessing quality, reliability, efficiency, adoption, and business impact, and use real-world results to drive continuous improvement.
• - Ensure AI solutions are appropriate for high-risk and sensitive environments, with appropriate consideration for explainability, evidence traceability, auditability, human oversight, and clearly defined risk boundaries.
• - Contribute to the broader RPR AI roadmap by bringing insights from owned problem spaces, identifying reusable capabilities, and exploring emerging AI opportunities.

Qualifications

• - Bachelor's degree or above, with 3+ years of product management experience. Experience with platform, workflow, or technically complex products is preferred.
• - Hands-on experience with LLMs, AI Agents, intelligent automation, or AI-powered products, with demonstrated ability to translate AI capabilities into real-world product solutions.
• - Demonstrated ability to independently own a complex product or problem space end to end, from problem definition and solution design through execution, launch, measurement, and iteration.
• - Strong ability to understand and decompose complex workflows, identify high-leverage problems, and turn ambiguity into structured product decisions.
• - Strong product judgment and analytical thinking, with the ability to balance AI capabilities, user needs, operational requirements, business impact, and risk.
• - Proven ability to collaborate effectively with Engineering, ML/Data Science, Operations, and other cross-functional stakeholders and drive complex initiatives without relying on formal authority.
• - High learning agility, curiosity, and self-motivation. Comfortable operating in ambiguous, fast-changing environments and continuously learning as AI technologies evolve.
• - Experience in Trust & Safety, content safety, risk governance, fraud/abuse prevention, cybersecurity, integrity, or other complex risk domains.
• - Experience taking an AI product, Agent, workflow automation capability, or intelligent operations tool from 0→1 into production.
• - Experience designing Human-in-the-Loop systems, AI evaluation frameworks, or AI products where reliability and auditability are critical.
• - Technical fluency with concepts such as LLMs, Agents, tool use, RAG/context retrieval, model evaluation, and AI workflow orchestration; engineering or ML background is a plus.
• - Strong data sense and experience using metrics, experimentation, and evaluation results to drive product decisions.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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