Business Operations & PMO Support Specialist

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD; Singapore; Vor Ort; SGD 52.000 - 78.000; Vollzeit

Zusammenfassung

OPTIMUM SOLUTIONS (SINGAPORE) PTE LTD is seeking an organised Operations Analyst to join our PMO and operations team in Singapore. You will drive end-to-end resource lifecycles, support PMO data workflows, and track financials to improve delivery efficiency.

You will manage onboarding/offboarding, maintain SOPs, and collaborate with cross-functional stakeholders across platforms such as JIRA and Qlik. A Bachelor's degree and 3–6 years in similar roles are preferred.

Qualifikationen

• Bachelor's degree or equivalent.
• 3–6 years of relevant operational support, PMO, or resource management experience (financial institution or corporate banking preferred).
• Proficient in data and reporting platforms (PPM, JIRA, Qlik) and MS Office.

Aufgaben

• Resource & Operational Management: oversee end-to-end resource processes (onboarding, offboarding, contracts, headcount tracking) and act as system administrator for contingent worker profiles.
• PMO Data & Reporting: manage project portfolio data, track vendor/temporary/permanent contracts, and generate analytics across PPM, JIRA, and Qlik.
• Audit & Compliance Support: maintain records for org charts, budgets, and audit requests.
• Process Optimization: enhance onboarding/workflow processes and SOPs, maintain SharePoint docs.
• Facilities & Engagement Support: coordinate floor logistics, seating, and engagement events.

Kenntnisse

Analytical skills

Data analysis

PMO experience

Stakeholder communication

Process improvement

Ausbildung

Bachelor's Degree

Tools

PPM

JIRA

Qlik

Excel

PowerPoint

Jobbeschreibung

About the Role

We are looking for an organised, analytical, and process-driven Operations Analyst to join our dynamic operations and PMO team. In this role, you will be the backbone of our operational efficiency-driving end-to-end resource lifecycles, managing PMO data workflows, supporting financial tracking, and optimising operational processes. If you thrive in a fast-paced corporate or financial services environment and have a passion for data-driven improvements and seamless execution, we would love to hear from you.

Responsibilities

• Resource & Operational Management: Oversee end-to-end resource processes (onboarding, offboarding, contract extensions, headcount tracking) and act as the system administrator for contingent worker profiles and resource updates.
• PMO Data & Reporting: Manage project portfolio management (PPM) data, track vendor/temporary/permanent resource contracts (system IDs, access permissions, and logistics), and generate insightful monthly/ad-hoc analytics reports across platforms like PPM, JIRA, and Qlik.
• Audit & Compliance Support: Maintain meticulous record-keeping for departmental organizational charts, budget allocations, and audit compliance requests.
• Process Optimization: Continuously enhance onboarding/workflow processes and maintain standard operating procedures (SOPs) and collaborative site documentation (e.g., SharePoint).
• Facilities & Engagement Support: Coordinate floor logistics, seating plans, and support departmental engagement events and transformation initiatives.

Requirements

• Bachelor's Degree or equivalent qualification.
• 3 to 6 years of relevant operational support, PMO, or resource management experience, preferably within a Financial Institution or corporate banking environment.
• Proficient in data and reporting platforms (e.g., PPM, JIRA, Qlik) and advanced Microsoft Office applications (Excel, PowerPoint).
• Strong analytical, problem-solving, and multitasking abilities with a high degree of accuracy and accountability.
• Excellent communication skills with a proven track record of managing cross-functional stakeholder updates.
• Good-to-have: Experience in collaborative platform page design/workflow creation and background in audit/compliance activities.