Business Intelligence Analyst, Trust & Safety Singapore Global Operations Regular

TikTok; Singapore; Presencial; SGD 70.000 - 110.000; Jornada completa

Descripción de la vacante

TikTok is seeking a Business Intelligence Analyst in Trust & Safety to turn complex data into actionable insights. You will partner with cross-functional teams to translate requirements into scalable analytics and automation.

The role emphasizes building data workflows, reporting tools, data governance, and exploring AI-enabled solutions to improve efficiency and data accessibility, while maintaining high data quality in moderation contexts.

Formación

• 5+ years in data automation or analytics roles.
• Strong stakeholder management and communication.
• Proficient in Excel automation and data pipelines.
• Proficient in Python and SQL; familiar with Tableau/Power BI.
• Knowledge of relational databases/data warehousing (BigQuery/Snowflake).
• Experience with data quality, validation, governance.

Responsabilidades

• Translate business needs into scalable analytics and automation.
• Develop and maintain scalable data workflows.
• Collaborate with operations, engineering, and platform teams.
• Build, design, and monitor reporting tools surfacing key metrics.
• Create technical documentation, data definitions, and user docs.
• Evaluate emerging analytics and AI technologies to improve efficiency.
• Ensure data quality, validation, and governance across automated reporting.

Conocimientos

SQL

Python

Data analytics

Excel automation

Data visualization

Stakeholder management

Documentation

Automation

BigQuery

Snowflake

Educación

Bachelor's degree in MIS/CS/Analytics

Herramientas

Tableau

Power BI

RPA

BigQuery

Snowflake

Descripción del empleo

Business Intelligence Analyst, Trust & Safety

Location:

Employment Type:

Regular

Job Code:

A163659A

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Responsibilities

• Partner with cross-functional stakeholders to gather, prioritize, and translate business requirements into scalable analytics and automation solutions.
• Develop and maintain scalable data workflows (e.g. Scheduled SQL queries, Python scripts or RPA bots).
• Collaborate with operations, engineering, and platform teams to improve systems integration and data flow between platforms (e.g. workflow tools and databases).
• Build, design, and monitor reporting tools that surface key metrics and operational insights. These may include data related to efficiency and quality performance in moderation teams.
• Develop and maintain technical documentation, data definitions, and user documentation to support scalable analytics solutions.
• Evaluate emerging analytics, automation, and AI technologies to improve operational efficiency, scalability, and data accessibility.
• Ensure data quality, validation, and governance standards across automated reporting and AI-assisted workflows to support accurate, reliable decision-making.

Qualifications

Minimum Qualifications

• 5+ years of hands-on experience in data automation, analytics, or a related analyst role.
• Strong stakeholder management and communication skills, with the ability to translate business needs into scalable data solutions and technical concepts into actionable business insights.
• Proficient in Excel automation, data pipeline development, and scripting for automation tasks.
• Proficient in Python and SQL for data analysis, automation, and scalable data workflows. Familiarity with data visualization tools, e.g., Tableau, Power BI, etc.
• Understanding of relational databases and/or data warehousing concepts (e.g. BigQuery, Snowflake).
• Proven analytical problem-solving skills with a keen eye for detail and process optimization.
• Experience applying data quality, validation, and governance best practices to ensure accurate, reliable, and trustworthy analytics.

Preferred Qualifications

• A Bachelor's degree or higher in Management Information Systems, Computer Science, Business Analytics, Statistics or related subjects is preferred.
• Comfortable with ambiguity; able to thrive with minimal oversight and process, while keeping leadership informed on progress against deadlines.
• Experience working in Trust and Safety scaled operations, with an understanding of content moderation workflows or workflow management systems.
• Strong organizational skills and the ability to manage multiple projects simultaneously in a fast-paced environment.
• Proactive and self-motivated, with a strong attention to detail and a commitment to delivering high-quality work.
• Experience identifying opportunities to leverage AI-assisted tools and automation to improve reporting, operational workflows, and productivity.

Job Information

Trust & Safety

Content that this role interacts with includes images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals. Hence, it is possible that this role will be exposed to harmful content on a daily basis.

TikTok recognises that keeping our platform safe for the TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

• We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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