Business Growth Lead – Cleaning Services

xiahuang crayfish pte. ltd.; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

xiahuang crayfish pte. ltd. in Singapore seeks a dynamic lead contact for cleaning management. You will build trusted advisor relationships with key accounts and executive sponsors, train staff on SOPs, and ensure adherence to company standards while exploring new cleaning opportunities in Singapore.

The role requires strong leadership, multilingual communication, and a proactive approach to sales and customer service. Collaboration with internal teams and stakeholders is essential.

Qualifications

• Minimum degree and above in any discipline.
• Must be multilingual.
• Demonstrate cross-cultural communication skills and the ability to work effectively with staff, customers and stakeholders from diverse backgrounds.
• High level of leadership skills.
• Strong verbal and written communication skills.
• Ability to communicate, present, and influence key stakeholders at all levels.
• Excellent interpersonal, negotiation and presentation skills.
• Broad knowledge and understanding of the principles, practices and procedures of customer service.
• Work independently as well as collaboratively within a team.

Responsibilities

• Serve as the lead point of contact for all cleaning management matters.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Conduct training for staff in SOP and service standards.
• Ensuring the team is carrying out the proper SOP as defined by the company.
• Conduct interviews and source candidates based on relevant skills, experience and job requirements.
• Manage Household Service Scheme and handle staff issues.
• Assist growth of the company and expand the company by looking for more cleaning businesses in Singapore.
• Serves customers by providing product and service questions and suggesting information.
• Attracts potential customers by answering questions and suggesting information.
• Resolve problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
• Prepare reports by collecting and analysing customer information.
• Contribute to team effort by accomplishing related results as needed.
• Analyse sales data and increase the company’s sales profit.
• Provide strategies and estimates for company.
• Work actively to manage both internal and external relationships.

Skills

Multilingual

Leadership

Verbal communication

Written communication

Stakeholder management

Customer service knowledge

Education

Bachelor’s degree or higher

Job description

xiahuang crayfish pte. ltd. in Singapore seeks a dynamic lead contact for cleaning management. You will build trusted advisor relationships with key accounts and executive sponsors, train staff on SOPs, and ensure adherence to company standards while exploring new cleaning opportunities in Singapore.

The role requires strong leadership, multilingual communication, and a proactive approach to sales and customer service. Collaboration with internal teams and stakeholders is essential.