Business Development & Operations Executive

Care; Singapore; On-site; SGD 47,000 - 71,000; Full time

Job summary

Care is seeking a Business Development Operations Executive to manage corporate onboarding and client reporting, ensuring seamless integration of new corporate clients onto our app and providing ongoing support.

The ideal candidate is highly organized, execution-focused, clear in communication, and capable of translating raw usage data into monthly stakeholder reports.

Qualifications

• 2–3 years of experience in Sales Operations, Client Success, or Account Management.
• Strong command of Excel/Google Sheets (VLOOKUPs, Pivot Tables).
• Ability to explain technical processes to non-technical stakeholders.
• Comfortable working with large datasets and translating numbers into a narrative for clients.
• Proven ability to manage multiple onboardings simultaneously without letting details slip through the cracks.
• Previous experience in Tech Sales / SaaS is advantageous.

Responsibilities

• Corporate Onboarding: In charge of the transition process from BDM once a contract is signed.
• Corporate onboarding: Manage the backend setup of client profiles reflecting contractual requirements.
• Corporate onboarding: Guide corporate clients through technical and administrative setup on the app.
• Corporate onboarding: Conduct walkthroughs and create documentation for client administrators and employees.
• Client Reporting & Analytics: Aggregate data and generate monthly reports highlighting metrics like MAU, engagement, medical service usage, and claim categories.
• Client Reporting & Analytics: Regularly audit client data to ensure reporting accuracy.
• Client Reporting & Analytics: Provide data sets for quarterly reviews or contract renewals.
• Operational Support: Identify bottlenecks in onboarding and reduce time-to-live for new clients.
• Operational Support: Maintain records of onboarding status, engagement, and reporting schedules.
• Operational Support: Act as primary contact between BD, Customer Support, and Product/Engineering for client issues.

Skills

Excel/Google Sheets

Data storytelling

Stakeholder communication

Onboarding management

SaaS knowledge

Tools

Excel

Google Sheets

Job description

We are looking for a Business Development Operations Executive to manage corporate onboarding and client reporting. This role is critical in ensuring that new corporate clients are integrated seamlessly onto our app and receive exceptional ongoing support.

The ideal candidate is highly organised, execution focused, clear communication and comfortable translating raw usage data into clear monthly reports for stakeholders.

Key Responsibilities

1.Corporate Onboarding

• In charge of the transition process from BDM once a contract is signed.


• Manage the backend setup of client profiles, ensuring all specific contractual requirements are reflected in the system


• Guide corporate clients through the technical and administrative setup on the app


• Conduct walkthroughs and create documentation to ensure clients administrator and employees understand how to use the platform

2.Client Reporting & Analytics

• Aggregate data and generate comprehensive monthly reports for corporate clients, highlighting key usage metrics like MAU, engagement statistic, medical service usage, claim categories and usage


• Regularly audit client data within the system to ensure reporting accuracy


• Provide the internal team with specific data sets or insights needed for quarterly reviews or contract renewals

3.Operational Support

• Identify bottlenecks in the onboarding journey and implement solutions to reduce \"time-to-live\" for new clients


• Maintain meticulous records of corporate onboarding status, engagement, and reporting schedules


• Act as the primary point of contact between the BD team, Customer Support and the Product/Engineering teams regarding client-side technical issues

Qualifications & Skills

• 2–3 years of experience in Sales Operations, Client Success, or Account Management (SaaS or App-based environment preferred). Fresh graduates are welcome to apply


• Strong command of Excel/Google Sheets (VLOOKUPs, Pivot Tables)


• Ability to explain technical processes to non-technical stakeholders clearly and professionally


• Comfortable working with large datasets and translating numbers into a narrative for clients


• Proven ability to manage multiple onboardings simultaneously without letting details slip through the cracks

Previous experience in Tech Sales / SaaS is highly advantageous