BD Operations Lead - CRM & Insights

PwC Singapore; Singapore; On-site; SGD 70,000 - 110,000; Full time

Job summary

PwC Singapore is seeking a dependable Senior Associate within Internal Firm Services to join the BD enablement team. You will drive end-to-end business development operations, support pipeline activities, and help accelerate client and markets development.

The role requires 3+ years in BD support, strong CRM, data analytics, and stakeholder coordination. You will liaise with multiple internal teams, maintain accurate client records, and contribute to continuous improvement across BD processes.

Qualifications

• Proven experience in business development operations or related function.
• Experience with CRM maintenance and contact management.
• Strong BD technicals: pipeline management and proposals.
• Diploma or Bachelor’s in Business/Finance/Marketing.
• Minimum 3 years in BD support, middle office, or operations.
• Strong analytical/reporting skills; Excel/Power BI proficiency.
• Experience in programme/project coordination & stakeholder management.
• Proactive, resilient, and able to manage multiple priorities.

Responsibilities

• Drive end-to-end BD enablement and operational excellence.
• Manage CRM-related activities and data integrity.
• Support client development and feedback programmes.
• Assist with account development and key client engagements.

Skills

BD operations

Account development

CRM maintenance

Pipeline management

Client engagement

Stakeholder management

Excel

Power BI

Project coordination

Analytical thinking

Education

Diploma/Bachelor’s in Business/Finance/Marketing

Tools

Salesforce

CRM software

Job description

Job Description & Summary

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com.

Line of Service

Internal Firm Services

Industry/Sector

Not Applicable

Specialism

IFS - Clients & Markets

Management Level

Senior Associate

Job Description & Summary

At PwC, we help clients build trust and reinvent so they can turn complexity into competitive advantage. We’re a tech-forward, people-empowered network with more than 370,000 people in 149 countries. Across audit and assurance, tax and legal, deals and consulting we help clients build, accelerate and sustain momentum. Find out more at www.pwc.com.

Our Firmwide Corporate Services unite to help build our competitive advantage with first class support internally. Spanning Administration, Business Development, Chairman’s Office, Compliance, Finance, Human Resources, Learning and Development, Legal, Marketing and Communications, Operations and Change Management, and Technology, we power our lines of services to make sure all of us have the right sources, services and technology to be the best we can be.

Not all of us work directly with external clients. Some of our most talented people choose to harness their skills, experience, expertise and service excellence within PwC. The possibilities are endless and our business landscape is changing everyday.

We are looking for a highly dependable and proactive Business Development Operations to join the BD enablement team. This role is integral to driving end-to-end BD enablement efforts, providing operational excellence and strategic support to accelerate clients and markets development.

How will you value-add?

• Drive Operational Excellence - Identify areas for operational improvement within BD processes, recommend practical solutions, and lead the execution of these improvements to enhance efficiency and effectiveness.
• Manage CRM-related activities - Manage CRM-related activities such as contact management, maintaining accurate and up-to-date records of client interactions, and ensuring data integrity across systems.
• Support client development and feedback- Operationalise the client feedback programme (compilation of client feedback data and preparing reports to management) and other key account development activities
  
  

About You

• Proven experience in business development operations, account development, or a related function within professional services or financial markets.
• Experience with CRM maintenance and contact management to support effective BD activities.
• Strong understanding of BD technicals such as pipeline management, CRM systems (e.g., Salesforce), proposal preparation, and client engagement processes.
• Diploma / Bachelor’s degree or equivalent in relevant fields such as Business, Finance or Marketing.
• Minimum 3 years in business development support, middle office, or operations within professional services or consulting.
• Strong analytical and reporting skills; proficiency in Excel, Power BI, or similar tools.
• Experience in programme/project coordination and stakeholder management.
• Proactive mindset with strong problem-solving skills and a resilient personality;
• Ability to manage multiple priorities, organizational skills and attention to detail
• Self-motivated team player with a resilient personality
  
  

Education (if blank, degree and/or field of study not specified)

Degrees/Field Of Study Required

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Business Case Development, Business Development, Business Expansion, Business Partnering, Business Presentations, Business Requirements Analysis, Client Management, Client Prospecting, Communication, Compensation Strategy, Contract Negotiation, Creativity, CRM Software, Customer Acquisition, Digital Business Development, Distribution Channel Performance, Embracing Change, Emotional Regulation, Empathy, Executive Negotiation, Incentive Compensation {+ 30 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Not Specified

Available for Work Visa Sponsorship?

No

Government Clearance Required?

No

Job Posting End Date