We are seeking an experienced and results-driven Business Development Manager – Facilities Management to lead business development and sales activities for our Facilities Management (FM) business in Singapore.
Key Responsibilities:
1. Business Development & Sales
- Develop and execute an annual sales and business development strategy for the Singapore FM market.
- Identify, qualify and develop new business opportunities and key target accounts.
- Build relationships with building owners, developers, REITs, property managers, managing agents, government agencies, consultants and corporate clients.
- Generate new leads through networking, industry associations, referrals, market intelligence and direct client engagement.
- Develop opportunities for IFM, hard FM, soft FM, technical maintenance and specialist FM solutions.
- Maintain a healthy sales pipeline and achieve agreed revenue and gross-margin targets.
- Monitor and identify relevant private and public-sector FM tenders and opportunities.
- Lead the end-to-end tender process, from opportunity qualification through submission, negotiation and contract award.
- Coordinate with operations, engineering, finance, procurement, HR and subcontractors to develop competitive and commercially viable proposals.
- Develop commercial proposals, pricing models, presentations and value propositions.
- Ensure proposals demonstrate measurable value, service quality, productivity, sustainability and operational efficiency.
- Lead commercial negotiations and support contract finalization.
3. Account & Relationship Management
- Develop strong, long-term relationships with existing and prospective clients.
- Conduct regular account reviews and identify opportunities for contract renewals, extensions, upselling and cross-selling.
- Understand clients’ operational challenges and translate them into FM solutions.
- Maintain senior-level relationships with decision-makers and influencers.
- Support customer retention and ensure a smooth transition from sales to operations following contract award.
- Monitor Singapore FM market trends, competitors, pricing and customer requirements.
- Track upcoming developments, building portfolios, major tenders and potential outsourcing opportunities.
- Identify growth opportunities in sectors such as commercial buildings, industrial facilities, healthcare, education, data centres and government properties.
- Monitor emerging FM technologies, Smart FM, energy efficiency and sustainability solutions.
5. Internal Collaboration
- Work closely with Operations to ensure proposed solutions are operationally feasible and commercially sustainable.
- Partner with Engineering and Technical teams to develop technical solutions.
- Work with Finance on pricing, margins, budgets and commercial approvals.
- Coordinate with Procurement and subcontractors for competitive quotations.
- Provide accurate sales forecasts and regular pipeline reports to senior management.
Key Performance Indicators (KPIs)
- Gross profit / gross margin achievement
- New FM contracts secured
- Value of qualified sales pipeline
- New client acquisition
- Contract renewal and retention rate
- Cross-selling and upselling revenue
- Client satisfaction and relationship strength
Requirements:
Education
- Degree or Diploma in Business, Sales & Marketing, Facilities Management, Engineering, Property Management or a related discipline.
Experience
- Minimum 5–8 years of relevant sales/business development experience , preferably within Facilities Management, Property Management, Building Services, M&E, Engineering or related B2B services.
- Demonstrated track record of securing FM or technical services contracts in Singapore.
- Experience managing complex tenders and commercial negotiations.
- Existing relationships with building owners, property managers, developers, REITs, government agencies or corporate occupiers will be an advantage.
Preferred Technical / Industry Knowledge
Candidates should have good knowledge of:
- Integrated Facilities Management (IFM)
- Hard FM / Technical Services
- M&E and building maintenance
- Cleaning and housekeeping
- Security and concierge services
- Landscaping and pest control
- Preventive and predictive maintenance
- Energy management and sustainability
- Smart FM / CAFM / CMMS / IoT solutions
- Outcome-based FM contracts
- FM tendering and procurement
- BCA FM Registry / FM01 requirements
Core Competencies
- Strong B2B consultative selling skills
- Excellent communication and presentation skills
- Commercial and financial acumen
- Strong negotiation and influencing skills
- Strategic account management
- Tender and proposal management
- Ability to engage C-suite and senior stakeholders
- Strong understanding of the Singapore FM market
- Results-oriented and commercially driven
- Excellent networking and relationship-building capabilities
- Ability to work independently and cross-functionally
Personal Attributes
- Entrepreneurial and proactive
- Strong hunter mentality with the ability to generate new business
- Customer-focused
- Commercially astute
- Resilient and target-driven
- Strong team player
- Professional and credible when dealing with senior clients
- Able to manage multiple opportunities and deadlines effectively
Compensation
Salary: Competitive base salary + Performance-Linked Incentive
Benefits: Company medical benefits, annual leave, and other benefits in accordance with company policy.