Business Development & Account Management Manager

Damco Spain SL; Singapore; Hybrid; SGD 110,000 - 170,000; Full time

Job summary

Maersk seeks a Business Development & Account Management Manager to identify and engage new customers while expanding relationships with key accounts in a logistics environment. The role involves planning a five-year product roadmap by service lines and leading market research to identify growth opportunities.

You will manage and develop 3PL accounts, coordinate with internal teams to ensure SLAs are met, and drive continuous process improvements while aligning with Maersk's strategic objectives.

Qualifications

• 10+ years of experience in supply chain/logistics, with exposure to 3PL.
• Healthcare and/or Cosmetics sector experience is a plus.
• Strong communication, interpersonal and leadership skills.
• Experience in managing RFQs for warehouse and transport services.

Responsibilities

• Identify and engage new customers to drive top-line growth and manage existing key accounts.
• Propose a 5-year product road map by warehousing, middle mile and last mile.
• Lead portfolio development and retention of major 3PL accounts.
• Build relationships through Strategic Customer Relationship Management and development.
• Respond to RFIs, RFQs and tenders and develop pricing strategies.

Skills

New business development

Key account management

Strategic CRM

Pricing & negotiation

Market research

Education

Degree in Business Management / Logistics

Tools

CRM software

RFQ management

Job description

Business Development & Account Management Manager

Duties and Responsibilities:

• Identify and engage new customers to drive top-line growth, while managing and developing existing key accounts.
• Propose a road map for the next 5 years by product (eg. warehousing, middle mile, last mile)
• Manage, retain and develop a portfolio of major 3PL accounts
• Build sustainable customer relationships through Strategic Customer Relationship Management and Development.
• Be the key contact point for strategic accounts
• Identify opportunities to expand the business scope within existing key accounts.
• Manage a pipeline of opportunities to achieve sales goals.
• Provide feedback and market information on key accounts
• Lead market profiling and corporate customer/competitor research and analysis activities to identify market opportunities and challenges
• Drive Continuous Process Improvement
• Work in alignment with company's business strategy and objectives.
• Proactively anticipate customers’ needs and provide corresponding solutions or proposal offerings.
• Analyze customer requirements, identify root causes and ensure alignment with company standards.
• Respond to corporate customer RFI, RFQ and Tenders.
• Develop effective pricing strategies to sustain profitable growth together with SD team.
• Drive results through effective engagement with stakeholders at all levels.
• Ensure logistics execution activities comply with Service Level Agreements, supporting substantial and profitable business growth.
• Negotiate competitive commercial terms aligned with company expectations.
• Any other duties as assigned by the superior from time to time.

Requirements:

• Degree or above in Business Management / Supply Chain / Logistics Management or other related disciplines
• Minimum 10 years of relevant working experience in Supply Chain/Logistics industry.
• Experience in managing 3PLs serving Healthcare and/or Cosmetics customers,ordirect experience in Healthcare/Cosmetics companies as a Logistics/Operations Manager.
• Experience in managing 3PLs and running RFQs for warehouse and transport services.
• Excellent communication, interpersonal and presentation skills
• Strong leadership skills with the ability to work effectively and independently in a fast paced, dynamic environment.
• Positive mindset, confident and able to contribute meaningfully within a reputable growing organization.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.
We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail] .