Business Analyst

AVATAR MODERN TECHNO SERVICES PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

AVATAR MODERN TECHNO SERVICES PTE. LTD. is seeking a professional to work closely with Business Units and IT partners to gather requirements, review solutions, and deliver end-to-end system and process changes in a banking environment.

Responsibilities include implementing digital customer journeys to enhance customer and employee experiences, re-engineering processes, and coordinating UAT with regional teams to ensure timely delivery. Strong communication and MS Office proficiency are essential.

Qualifications

• 1 year+ experience in systems development and/or business process improvement initiatives.
• Preferably project life cycle experience in Financial Services Industry.

Responsibilities

• Re-engineer end-to-end processes and review operations solutions.
• Implement automation to transform consumer banking operations.
• Conduct requirement gathering workshops and document artefacts.
• Review functional specifications and process-defining documents.
• Coordinate and ensure UAT test plans and test cases are executed on schedule.
• Provide post-production support and track production issues to closure.
• Collaborate with regional and country teams to ensure timely project delivery.

Skills

Systems development

Business process improvement

Banking operations knowledge

MS Office suite

Education

Bachelor / Diploma Degree

Job description

JOB SCOPE:

Roles & Responsibilities

1) Work closely with Business Units and IT partners in business requirement gathering, solution/functional review and ensure the end-to-end system & process delivery and testing
2) Implement and support digital customer journeys to further improve both customer and employee experience in bank
3) Work with regional country and functional teams to design, re-engineer the process, as well as implement operation solutions
4) Ensure the smooth operational rollout
Job roles and responsibilities

1) Re-engineer the end-to-end process, analyse and review operations solutions
2) Implement automation agenda to transform consumer banking operations
3) To conduct requirement gathering workshop, Review and documenting requirements artefacts
4) To review functional specifications and process define documents
5) Coordinate and ensures UAT test plans and test case are executed within UAT schedule
6) Post-production support, production issues review and track them to closure
7) Work closely with regional teams and country teams to ensure timely delivery of project

Skillsets (Good to have)

At least 1 year experience in systems development and / or business process improvement initiatives. Preferably with project life cycle experience in Financial Services Industry in the following areas:
1. Consumer Banking Operations
2. Customer Centre
3. Wealth / Loan / CASA product knowledge
4. Education : Bachelor / Diploma Degree holder

Core competencies

• Excellent oral and written communication skills
• Good, sound knowledge of banking and technology
• Good teamwork and inter-relationship skills
• Adaptable, disciplined and focused
• Organised and systematic
• Proven analytical skills
• Well versed in MS Office: Word, Project, Excel, Visio and PowerPoint