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AVARON PTE. LTD.; Singapore; On-site; SGD 31,000 - 45,000; Full time

Job summary

AVARON PTE. LTD. in Singapore is seeking a proactive Customer Service Associate to engage with clients, understand needs, and respond with clear, respectful communication.

You will work closely with internal teams to ensure accurate notes, timely follow-ups, and reliable service delivery. Focus areas include listening to client needs, maintaining professionalism, and building trust through consistent performance.

Qualifications

• Polite, clear, and responsive in client communications.
• Listen carefully to client needs and take accurate notes.
• Follow up promptly on requests and action items.
• Learn and apply company customer service standards.
• Handle inquiries calmly and escalate when needed.

Responsibilities

• Daily Work Pointers: be polite, clear, and responsive in client communications.
• Listen carefully to client needs and take accurate notes.
• Follow up promptly on requests and action items.
• Maintain a positive and professional attitude with clients and internal teams.
• Support senior team members in managing client accounts and building trust.

Skills

Communication

Active listening

Time management

Customer service

Team collaboration

Job description

Focused on building communication skills and understanding client needs.

Responsibilities

• Daily Work Pointers
• Be polite, clear, and responsive in all client communications
• Listen carefully to client needs and take accurate notes
• Follow up promptly on requests and action items

Relationship-Building

• Maintain a positive and professional attitude at all times
• Support senior team members in managing client accounts
• Build trust by being reliable and detail-oriented

Customer Service Skills

• Learn and apply company customer service standards
• Handle basic client inquiries confidently and escalat when needed
• Stay calm and solution-focused when issues arise

Team Collaboration

• Communicate clearly with internal teams
• Share relevant client feedback with colleaguesAsk questions and learn from team members

Personal Development

• Be open to feedback and continuous learning
• Improve communication and time-management skills
• Understand products, services, and client expectations